Quality Manager

Echelon Supply and Service is a leading provider of premium industrial and hydraulic hose solutions for commercial and defense markets across North America. Since 1977, the company has built its reputation on a customer‑first approach, delivering quality products and exceptional support. Headquartered in Liverpool, NY, Echelon operates over ten locations in the U.S. and Canada, with recent expansion to the west coast. Its mission is to be North America’s premier industrial and hydraulic hose supplier, empowering customers’ success through reliable, innovative products and outstanding service.

About the role

The Quality Manager leads and maintains the company’s quality management systems, ensuring that products, processes, and documentation meet internal standards, customer requirements, and applicable regulatory or certification requirements. The role oversees quality control activities, drives corrective and preventive actions, supports audits, and partners with operations, sales, purchasing, and production teams to resolve quality issues and improve overall process consistency. The manager also promotes a culture of accountability, continuous improvement, and customer satisfaction by monitoring quality metrics, identifying trends, training employees on quality procedures, maintaining accurate records, and ensuring timely resolution of quality concerns.

Responsibilities

• Maintain and improve the company’s Quality Management System.
• Ensure products, processes, and documentation meet internal, customer, and regulatory requirements.
• Lead internal audits, customer audits, and corrective‑action follow‑up.
• Investigate quality issues, identify root causes, and implement corrective/preventive actions.
• Monitor quality metrics and report trends, risks, and improvement opportunities.
• Partner with operations, sales, purchasing, and warehouse teams to resolve quality concerns.
• Review and maintain quality procedures, work instructions, records, and inspection documentation.
• Support employee training on quality standards, procedures, and expectations.
• Drive continuous‑improvement initiatives to strengthen consistency, efficiency, and customer satisfaction.
• Supervise the quality team to ensure performance standards and adherence to company‑directed quality control requirements.
• Develop and implement quality processes to ensure final product meets or exceeds industrial customer and government standards.
• Develop, write, and/or review FAT, PPAP, AS9100, and other reports to ensure accuracy and acceptance by the end customer.
• Collaborate with upper management to set quality standards and achieve quality‑management goals.
• Identify, implement, and improve quality‑control processes to meet or exceed customer, industry, government, statutory, and regulatory requirements.

Qualifications

• Bachelor’s degree in business, engineering, operations, quality management, supply chain, or a related field preferred; equivalent experience may be considered.
• 5+ years of experience in quality assurance, quality control, operations, manufacturing, distribution, or a related environment.
• Prior experience managing or maintaining a Quality Management System, preferably ISO 9001 or similar.
• Strong knowledge of quality processes, inspection standards, corrective action, root‑cause analysis, and continuous‑improvement practices.
• Experience leading internal audits, customer audits, supplier audits, or compliance reviews.
• Ability to read and interpret specifications, work instructions, customer requirements, and technical documentation.