Quality Manager

About the role

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide. Quality Manager is responsible for ensuring consistent quality across Process/Branch/Programs/Customer by developing and implementing solid & standardized practices and systems, validating those processes, and providing documentation. The person in this role is also responsible for identifying and driving operational process and improvements by resolving complex issues. Additionally, this position will also be responsible for measuring and driving the performance of the customer program, including key performance metrics, production, quality, and customer communication, including process improvements and over all operational efficiency.

Work authorization: United States (required). Must be 18 years of age.

Responsibilities

• Develop and manage production procedures and processes to ensure effectiveness and efficiency.
• Monitor project performance to customer requirements and expectations.
• Conducting and leading internal and external meetings and interfacing with customers.
• Issue regular reports on program performance and improvements.
• Coordinate work of various functional groups such as Operations, IT, Quality, and Billing as it relates to your improvement plans.
• Identify process and product deficiencies and propose & implement improvements.
• Leading and performing root cause investigation, defining and driving corrective/preventive actions.
• Implementing and maintaining a Quality Management System that meets customer and registration system requirements.
• Communicating and interacting effectively with all levels of the organization and with external auditors/customers.
• Work with the program management team, quality teams, operations team and the customer to assist in resolving customer issues in a timely manner via a customer-defined escalation process and coordination of internal resources.
• Conduct regular meetings with quality and operations/business managers to continuously address areas of improvement.
• Perform other Quality Manager duties as needed.

Required Skills

• Must be an organized, detail oriented, and self-motivated.
• Strong analytical, problem solving, and decision-making skills.
• Excellent communication and interpersonal skills.
• Writing and or updating work instructions for operations processes as needed.
• Establish safety processes, requirements or culture.
• Expert in root cause analysis to drive problem solving closure.
• Strong documentation keeping best practices.
• Excellent analytical skills, organizational skills, and follow-up skills.
• Excellent written and verbal communication skills.
• Ability to motivate production/quality performances.
• Must be flexible in work duties and schedule.

Preferred Skills & Experience

• Minimum of 5 years of warehouse operations management experience, preferably in a Manufacturing/Distribution/Warehouse environment where value added electronics testing is performed.
• ISO Lead Auditor Certification.
• Experience in the Telecommunications and/or Cable Industries preferred.

Required Experience

• Experience with Six Sigma/5S/LEAN concepts

Education Requirements

• Bachelor's degree preferred in a related field or equivalent years of hands-on experience

Physical Demand and Working Conditions

• Warehouse environment

Pay

• Weekly pay every Thursday
• Monthly Incentive Bonus

Benefits

• Positive, team-oriented, inclusive workplace
• Health, Dental, Vision, & Prescription Coverage
• Paid holidays, vacation, & sick/personal time
• Health insurance
• Dental insurance