Quality Manager

About the role

Cristek designs and manufactures high-reliability connectors, complex cable assemblies, wire harnesses, and precision components for aerospace, defense, space, and other mission-critical applications. We are seeking a hands-on, people-focused Site Quality Manager to lead Quality at our Billerica manufacturing facility. Reporting to the Site General Manager, this leader will develop our Quality team, support production-floor execution, solve manufacturing quality issues, and ensure our products consistently meet customer and industry requirements. This is an excellent opportunity for an experienced Quality Supervisor or emerging Quality Manager ready to take the next step in their leadership career, as well as an established Quality Manager who enjoys developing people and staying close to manufacturing. At Cristek, quality is more than compliance. We are looking for a leader who can grow people, strengthen manufacturing, and build quality ownership across the organization.

This role offers the opportunity to step into site-level Quality leadership while remaining close to the people and manufacturing processes that drive performance. You’ll have the ability to develop a team, influence how Quality supports Production, and make a measurable impact on product quality and customer satisfaction.

Responsibilities

• Lead, coach, and develop Quality Inspectors and team members, establishing clear expectations, accountability, training, cross-training, and growth opportunities.
• Partner daily with Production and Engineering to solve manufacturing issues, improve workmanship, reduce defects, and prevent customer escapes.
• Lead daily quality operations, including in-process and final inspection, testing, First Article Inspection, MRB, nonconformance management, corrective actions, and customer returns.
• Use quality metrics and defect trends to drive root-cause problem solving and continuous improvement, including improvements to first-pass yield, rework, and customer quality.
• Maintain the site Quality Management System and compliance with AS9100, ISO 9001, customer, contractual, and regulatory requirements.
• Support customer and certification audits and serve as the site's primary quality contact.

Requirements

• 5+ years of Quality experience in manufacturing with demonstrated experience leading, coaching, or supervising Quality Inspectors, technicians, or manufacturing quality personnel.
• Hands-on experience supporting production-floor quality in a build-to-print manufacturing environment.
• Experience with inspection, MRB, nonconformance management, root-cause analysis, corrective action, and First Article Inspection.
• Working knowledge of AS9100, ISO 9001, and AS9102.
• Cable assembly, wire harness, interconnect, electronics, electromechanical, aerospace, or defense manufacturing experience strongly preferred.
• Knowledge of IPC/WHMA-A-620 and/or J-STD-001 preferred.
• Strong communication, problem-solving, decision-making, and people-development skills.
• Bachelor’s degree preferred; equivalent manufacturing and Quality leadership experience will be considered.
• Must