Quality Manager

About the role

The Quality Manager will lead and oversee all quality assurance and quality control activities in support of USCIS operations at the National Records Center (NRC) or the Harrisonburg File Storage Facility (HBG FSF). This on‑site role provides leadership for quality auditors and tutors, ensures compliance with government regulations, policies, and internal procedures, and drives continuous process improvement. The position requires an active Secret clearance and is pending contract award.

Responsibilities

• Be onsite at the requested office location (USCIS NRC or HBG FSF) and be responsible for all quality activities within task areas.
• Lead a team of quality auditors and tutors to perform audit and training functions.
• Monitor performance metrics, identify risks and trends, and implement corrective actions to maintain service quality and contractual compliance.
• Perform other job‑related duties as assigned.
• Travel will not be paid for by USCIS.

Requirements

• Minimum three (3) years of experience managing quality control operations, with demonstrated experience preparing and monitoring internal procedures for adherence to government regulations and policies and coordinating operational and administrative actions.
• Bachelor’s Degree in one of the following: program management, business or public administration, production/operations/manufacturing/quality management, technical management, information systems, engineering, or finance/accounting.
• Must possess, or obtain within 180 days of contract award, a Six Sigma Black Belt certification from ASQ, IASSC, or the Council for Six Sigma Certification.
• Active Secret clearance required.

Benefits

• Medical, Dental, Vision, 401K, and other possible benefits as provided (full‑time benefits).