Quality Manager

Our people are the heart of our business. As the world’s largest provider of thermal processing services, Bodycote employs thousands of highly skilled staff around the globe, including some of the best engineers, scientists, and technicians in the industry.

About the role

Based in Cranston, RI, the Quality Manager will perform essential job functions under the direction of the General Manager. The Quality Manager is responsible for ensuring that products/materials/services supplied/provided to customers meet the contractual requirements established by customers and procedures. This position is also required to assure that a quality program is implemented and maintained which will allow a consistent quality standard to be maintained. They have the organizational freedom to identify problems related to quality and correct, initiate action for their correction, or stop any work or activity that violates the established quality standards. This position is safety-sensitive due to the nature of our business and a heavy industrial market.

Responsibilities

• Implement and maintain a documented quality program that meets customer requirements and corporate standards.
• Direct and supervise the work of the quality department employees.
• Provide procedures, as required, to support quality department objectives.
• Provide training to individuals whose work affects quality issues in the requirements of the BMS.
• Review customer proposals, requests for quotations and/or purchase orders, including changes, to determine quality requirements, and ensure their input into internal planning.
• Establish/maintain relations with customer representatives in quality related activities, including source inspection, audits and process surveys.
• Interface with other departments to provide assistance, resolve problems and monitor work affecting quality.
• Perform activities defined in the BMS responsibility matrix.
• Monitor and audit responsibilities defined in responsibility matrix.
• Ensure conformance to quality program requirements through external/internal audits, corrective action program and qualify associates through testing and training.
• Maintain supplier qualification to ensure their ability to perform work meeting quality standards and obtaining process approvals.
• Act as a member of the management team and perform other duties as dictated by position or required by the General Manager.
• Practice and promote safety and good housekeeping.
• Work in a manner consistent with the EMS.
• Report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures, and accept constructive criticism.
• Maintain confidentiality regarding compensation information of other employees or applicants.
• Perform duties in an ethical and professional manner while handling proprietary and third-party information necessary to the business.

Requirements

• Metallurgy or Material Science degree required.
• Experience and practical knowledge of commercial heat treatment of automotive alloys including steel, aluminum, titanium, nickel, brass, copper, etc.
• Minimum of 3 years department management and 2 years direct supervisory experience.
• Must demonstrate the ability to read, write, and communicate in English to interface with management and all levels, both in-house and at customer’s place of business.
• Capable of making written recommendations for improving Quality Assurance Systems and Procedures.
• Thoroughly familiar with commercial (AMS, ASTM), automotive specifications, ISO, AS, QS, and TS quality systems.
• Must have or be willing to obtain Six Sigma Green Belt.
• Thorough understanding and working knowledge of PPAP processes.
• Able to read and interpret blueprints, specifications, and purchase orders.
• Detail-oriented and able to meet deadlines.
• Knowledge and hands-on experience of computer applications including Microsoft Office and databases.
• Experience or willingness to learn lean and sustainability principles.
• Must satisfy ITAR compliance requirements; therefore, candidates must be U.S. Citizens or Permanent Resident Card Holders.

Physical & Mental Demands

• Must be able to work in a standing position for extended periods of time in an industrial environment.
• Ability to bend, pull, stoop, and reach to perform functions.
• Ability to lift up to 35 lbs.
• May be exposed to heat, fumes, noise, and humidity.
• Must have the cognitive and mental capacity to perform essential job functions.
• Must be able to communicate effectively orally and in writing.
• Visual acuity to read documents, computer screens, files, etc.
• Ability to hear in person and via phone.