Quality Manager

About the role

The Quality Manager will play a crucial role in expanding sales opportunities and closing business by leveraging the services offered by the Berlin Quality Service Division. This individual will ensure all aspects of the Quality Program function efficiently and serve as a liaison between customers and other departments.

Responsibilities

• Provide direct support to Berlin sales team to expand sales opportunities and close business by leveraging the services available under the Berlin Quality Service Division.
• Develop and provide quality consulting services to customers.
• Use quality services and strategy to help prospect for new business.
• Interact directly with Customers and Suppliers in order to resolve critical and complex claims and other Quality issues.
• Train internal Berlin employees on quality processes and principals.
• Provide technical support for Customer Quality Management and Regulatory requests in the form of training sessions or customer interactions.
• Maintain the integrity of the CAR process by evaluating Root Causes and monitoring the implementation of all Corrective Actions.
• Communicate Berlin’s Quality expectations to our Suppliers and perform Manufacturing site visits to evaluate their processes, capabilities and Quality systems.
• Perform functional testing, dimensional analysis and defective product evaluations for determination of Root Cause and assignment of Corrective Action.
• Support the Organization’s ISO 9001 internal audit program.
• Fulfill employer and employee portions of the “Berlin Values”.

Requirements

• Bachelor degree in Engineering, Quality Management, or other technical discipline with relevance to the Key Accountabilities.
• Credible knowledge of packaging manufacturing techniques and materials.
• Five years of demonstrated success in Quality Management (ISO systems, SOP writing, document control), product qualification and claims resolution in a manufacturing environment.
• Experience with Corrective Actions and Root Cause Analysis.
• Ability to effectively interact with a variety of Customers and convey a sense of empathy (a positive, service oriented attitude).
• Ability to evaluate specifications / dimensional data and interpret technical drawings.
• Excellent written and oral communication skills and solid business acumen.
• Experience teaching and training on quality processes, systems and procedures.
• Strong computer skills in current Windows / Microsoft environment.

Qualifications

• Ability and willingness to travel a minimum of 30% of the time based on business needs (including site visits, team collaboration, and key operational priorities).

Skills

• Knowledge of packaging manufacturing techniques and materials.
• Experience with Corrective Actions and Root Cause Analysis.
• Ability to effectively interact with a variety of Customers and convey a sense of empathy (a positive, service oriented attitude).
• Ability to evaluate specifications / dimensional data and interpret technical drawings.
• Excellent written and oral communication skills and solid business acumen.
• Experience teaching and training on quality processes, systems and procedures.
• Strong computer skills in current Windows / Microsoft environment.

Benefits

Berlin Packaging offers an outstanding compensation and benefits package including:

• Competitive PTO including vacation, personal days, holidays, and sick time
• 1Berlin Shared Ownership Plan
• Profit sharing
• 401(k) with company match
• Medical, Dental, and Vision insurance
• Health Savings Account (HSA)
• Flexible spending accounts (FSAs) for transportation, medical, and dependent care expenses
• Paid parental leave for up to 12 weeks
• Health club reimbursement
• Tuition reimbursement
• 529 college savings plan
• Employee Assistance Program for mental health and well-being
• Calm app to improve mental wellbeing
• Employee referral program
• Company sponsored short- and long-term disability and life insurance with optional voluntary life insurance

Pay

CA Base Pay Range: $100,000 USD - $130,000 USD

Schedule

Work is performed in both office and warehouse environments and some lifting (up to 30 lbs.) is expected.

Working Environment

Work is performed in both office and warehouse environments and some lifting (up to 30 lbs.) is expected.

Travel Requirement

Able and willing to travel a minimum of 30% of the time based on business needs (including site visits, team collaboration, and key operational priorities).