Quality Manager

About the role

We are currently looking for a Quality Manager to join us at our facility in High Point, NC. The Quality Manager leads the site Quality Control (QC) function, maintains the Quality Management System (QMS), and executes continuous quality improvement projects. As a core member of the Site Leadership Team, this individual leverages a strong manufacturing background to act as the primary backup for the Production Manager when needed.

Responsibilities

• Directs daily QC lab operations, ensuring final products strictly meet organizational, customer, and regulatory standards.
• Tracks and improves batch throughput metrics to eliminate laboratory testing bottlenecks while maintaining high evaluation accuracy.
• Maintains and updates all department-level ISO 9001 documentation, including SOPs, test methods, specifications, and work instructions.
• Supports internal, customer, and registrar audits; owns the timely closure of CAPA, non-conformance reports (NCRs), and deviations.
• Oversees the calibration, maintenance, and reliability of all laboratory testing equipment.
• Compiles and delivers monthly performance metrics, tracking Right-First Time (RFT), Hits-per-batch (HPB), Complaints, CAP