Quality Manager

Role Accountabilities

• Coordinates implementing, administering, and monitoring global QMS governance and tools in the country;
• Ensures that established requirements are enforced appropriately and records exceptions as appropriate;
• Provides suggestions and recommendations for changes to respective Global Quality Leaders.

Knowledge and Training

• Ensure that all professionals are trained to the QMS;
• Identify and implement Lessons Learned;
• Maintain Country QMS iNet site Data repository and reporting;
• Report in-country Quality KPI’s for deviations, audits, corrective actions, and lessons learned;
• Trend Quality KPI performance data for targeted continuous improvement;
• Monitor in-country cost to quality;
• Implement process controls and use of improvement systems;
• Ensure in-country audits are performed and participate as required;
• Serve as the management representative for ISO certification;
• Contribute to and support the implementation of a Global Integrated Management System (IMS) for Arcadis.

Qualifications & Experience

• A bachelor's or master’s degree in engineering, Management, Quality, or Business (preferred)
• 5-7+ years of experience progressive quality management or other applicable experience within a multinational engineering or professional services firm, including previous assignments in a related industry.
• Training: Change Management, Process Improvement, Lean skills.
• Certifications: American Society for Quality (ASQ) certification as Manager of Quality/Organizational Excellence (preferred); Certified Quality Auditor: ISO as appropriate; Certified Project Manager; member of the Project Management Institute or country equivalent