Quality Manager

About the role

The Quality Manager is responsible for ensuring our products are manufactured according to established standards and for driving efficiency within the business by reducing cost of poor quality. The Quality Manager will work closely with Engineering, Production, Supply Chain, and Continuous Improvement to ensure best in class quality for new product introduction, manufacturing, and testing by establishing necessary Key Performance Metrics (KPIs), root cause & reliability assessments, corrective & preventative actions.

Responsibilities

• Establish a process to track the Cost of Poor Quality (COPQ) and metric trends for leading projects to drive improvement, including defining and measuring all inputs contributing to COPQ.
• Drives the adoption of 80/20 and continuous improvement to improve the Cost of Quality, first pass yield, and operating costs.
• Support and drive the use of critical tools such as DFMEA, PFMEA, MSA, CPK, and SPC in new product introduction and existing product quality improvement.
• Establish, Lead and maintain the Quality Management System (QMS) that complies with and is certifiable to the latest ISO9001 standards, including maintaining ISO9001 certification, leading quality management reviews and leading surveillance and recertification audits.
• Lead Quality inspectors to measure and improve supplier, in-process, and manufacturing quality.
• Develop and lead Supplier Quality Assurance through proactive management of supplier quality data and corrective actions, including first article qualifications, Supplier Corrective Action Requests (SCAR), and scorecards.
• Lead and Coordinate Root Cause Analysis and Corrective Measures (RCCMs) for containment, corrective and preventative actions, including permanent fixes for customer complaints and internal quality defects.
• Lead material review board (MRB) process for the effective disposition of non-conforming material, including collaboration with supply chain, production, engineering, and finance on scrap, re-work, etc.
• Lead customer-requested site or virtual audits on US Valve QMS and business processes.
• Define and manage equipment and process for incoming components, machining, assembly line, and testing inspection requirements.
• Lead investigation for customer-related quality issues to promptly maintain effective communication and resolution.
• Develop and maintain the Customer Complaint system ensuring effective resolution of Customer Quality issues, including process, tracking, and reducing RMA and warranty claims.
• Responsible for defining the plant quality objectives: monitor and measure internal quality performance such as internal defects, scrap, sorting activities, suspect material review and disposition, first piece approval, and floor audits.
• Responsible for Quality training and awareness in the organization by ensuring the right application of Quality Tools and Quality Expertise.
• Responsible for optimizing and standardizing plant quality documentation including utilization of standard document control systems.
• Formal and informal Quality KPI report-outs to the Senior leadership team are an expectation for the role.

  Qualifications

  • 10+ yrs of relevant experience in an industrial manufacturing environment; preferably medium to high-volume manufacturing equipment with increasing levels of responsibility and experience in leading a team.
  • Bachelor's degree in Engineering or technical degree (Mechanical or Electrical preferred).
  • Formal Training or Certification in Lean, Root Cause Analysis or Six Sigma preferred.
  • Proficiency in gaining or maintaining ISO9001 certification through the creation of or maintenance of an organization's QMS.
  • ASQ certification, or similar accreditation, a plus.
  • Education & Experience.
  • Physical Demands.
  • Work Environment.