QUALITY MANAGER

About the role

The Quality Manager will lead, develop, and maintain a robust Quality Management System (QMS) while championing continuous improvement initiatives throughout the organization. This position partners cross-functionally with operations, engineering, purchasing, and suppliers to ensure compliance, performance excellence, and customer satisfaction.

Responsibilities

• Lead and maintain ISO9000-compliant Quality Management Systems including controlled documentation and internal auditing program
• Manage and improve a closed-loop Corrective and Preventive Action (CAPA) system with emphasis on trend analysis and a strong focus on driving root cause analysis
• Ensure inspection processes comply with internal quality standards
• Oversee calibration of all test and measurement equipment
• Champion quality improvement initiatives across departments
• Drive process re-engineering efforts to improve product and order realization
• Assess supplier product specifications and quality plans
• Establish supplier quality performance criteria and monitor performance
• Supervise supplier audit programs
• Collaborate with purchasing to improve supplier quality metrics
• Reject nonconforming materials and act as liaison to facilitate supplier communication, mutual understanding and correction/prevention
• Utilize analytical methods to target and prioritize incoming inspection efforts
• Verify quality of production materials and final product prior to shipment
• Ensure proper application of metrology principles and inspection instruments
• Supervise and develop direct reports
• Establish and track departmental performance metrics
• Develop training programs and annual skill assessments
• Ensure understanding and adherence to quality standards
• Promote ethical, professional conduct and policy compliance
• Support corporate and departmental objectives
• Ensure alignment with quality policy and business vision
• Work cross-functionally to ensure downstream customer satisfaction
• Drive continuous improvement initiatives

Qualifications

• Bachelor's Degree in Engineering, Technology, or equivalent experience
• 7+ years of relevant quality experience in a manufacturing environment
• 2–3 years of supervisory experience preferred
• Strong knowledge of ISO9000 requirements and QMS implementation
• In-depth understanding of inspection techniques and instrumentation

Skills

• Proven critical thinking and problem-solving capability
• Data-driven decision making
• Strong leadership and accountability
• Ability to influence cross-functional teams
• Continuous improvement mindset
• High level of integrity and professionalism