Quality Manager - Africa Tax

About the role

We are seeking a Quality Senior Manager to join our team in Africa, providing guidance and support for the Tax division within EY. This role requires a broad understanding of internal risk and governance processes, and the ability to support a rapidly growing business.

Responsibilities

• Engage with leaders across the Africa business.
• Provide consultation support for pursuit governance and engagement quality controls.
• Support quality, independence, and risk management programmes and processes.
• Innovate existing processes in response to the rapidly changing environment.
• Team with a wide stakeholder group across service lines, competencies, functions, and geographies.
• Guide teams on best practice service delivery methods, tools, and practices.
• Interpret and apply EY Service Quality policies.

Qualifications

• Minimum 5 years’ work experience in a large professional services firm environment.
• Confident and dynamic individual with excellent written and verbal business communication skills.
• Able to learn, innovate, and take initiative to better enable the business.
• Initiative-taking, high-energy levels, enthusiastic.
• Strong managerial and organizational skills.
• High levels of integrity and confidentiality.
• High levels of assertiveness and resilience.
• Diligent and committed to following a process with care.
• An analytical thinker.
• Proficient in MS Word, PowerPoint, Excel, and Outlook.
• Experience in working in a Big 4 Quality and Risk Management environment.
• A suitable degree/certification aligned to risk management, project management, or business management.

Skills

• Effective communication and organizational skills.
• Use business knowledge to make recommendations that facilitate embedding processes and programs.
• Confident in identifying and raising concerns to the Regional Tax Quality Leader regarding risks and exceptions.
• Ability to execute to plan.
• Knowledgeable on how professional services firms operate.
• Strong presentation skills.
• Strong problem-solving skills.
• Comfortable with change and being a strong change agent.
• Skilled at handling multiple projects concurrently and prioritizing appropriately.
• Ability to work in a team to achieve a common goal in the interest of the EY Global organization.
• Ability to remain objective and independent in all risk related matters.
• Not easily influenced by domineering personalities so that the interests of EY Global is always maintained.
• Comfortable working with individuals at all levels and creating a network of relationships built on trust.
• Ability to teach others new skills.
• Ability to perform under pressure.
• Competent at interpreting, comprehending, and applying Ernst & Young policies, giving accurate and consistent guidance to others.
• Strong listening skills.
• A strong focus on quality, risk management, and efficiency.