Quality Management Technician

About the Role

Support Rimrock’s quality initiatives by demonstrating awareness of regulatory guidelines, CARF, and State or Federal Standards. Ensure adherence to guidelines and standards by auditing charts and records, and coach staff to improve quality documentation and record management processes. Manage incoming requests for information, ensure compliance with standards and regulations, and process requests.

Responsibilities

• Demonstrate knowledge of Federal, State, CARF, and agency standards/rules/regulations, including HIPAA and 42 CFR.
• Support staff in understanding and adhering to standards.
• Process assigned routine chart audits, quality/in-depth chart reviews, and disclosure requests within defined timelines.
• Report findings, trends, and outcomes of audits to appropriate personnel.
• Coach identified staff in quality and compliance standards and practices based on audit results and/or other concerns.
• Support staff on an ongoing basis regarding understanding guidelines, standards, regulations, and Rimrock’s quality improvement efforts.
• Perform other duties such as answering phones, scanning documents, processing messages, and assisting walk-in clients with tasks like completing a Release of Information or fulfilling records requests.
• Additional duties as assigned.

Organizational Competencies

• Accountability: Takes ownership for resolving problems, reaching goals, and serving patients, team, and organization. Accepts responsibility for own behavior and ensures resources align with strategic priorities.
• Time Management: Maximizes use of time and resources, prioritizes tasks effectively, and completes documentation accurately and timely.
• Teamwork: Works cooperatively with a wide variety of people, promotes teamwork and information sharing, and maintains professional boundaries.
• Flexibility: Adapts rapidly to changing work demands and priorities.
• Confidentiality: Complies with HIPAA and 42 C.F.R. Part 2 regulations, safeguarding confidential information.
• Safety: Knows and understands emergency procedures and completes incident reports within 24 hours.
• Communication: Uses positive communication skills to promote effective interpersonal relationships, provides timely follow-up, and models professionalism.
• Customer Service: Strives for service excellence, anticipates and meets patient needs, and obtains feedback to improve service delivery.
• Respect: Establishes compassionate and supportive rapport with patients and communicates tactfully with all individuals.
• Quality Improvement: Collects, organizes, and reports information to improve systems and services, and participates in process improvement teams as assigned.

Requirements

• High School Diploma is required.
• Experience learning computer systems/software and navigating and managing databases.

Skills

• Proficient in Microsoft 365 (Office), particularly Excel, Forms, Teams, Word, Outlook, and OneDrive.
• Able to perform basic troubleshooting of technology and systems/software.
• Excellent analytical, computer, and data entry skills.
• Strong communication skills across disciplines and programs within the organization.
• Able to work independently and as part of a team.
• Self-organization, prioritization, and problem-solving skills to adapt to shifting requests and deadlines.
• Strong attention to detail and accuracy, with the ability to identify trends, discrepancies, and potential solutions.

Physical Demands

• Intermittent physical effort involving lifting up to 25 pounds, walking, and stooping.
• Typical workday involves sitting, frequent use of keyboard/computer, reaching with hands and arms, and communicating.
• Approximately 30% or less of the time is spent standing.
• Ability to view, identify, and focus on information at varied distances.

Work Environment

• Involves everyday risk or discomfort requiring normal safety precautions in an office setting, meeting rooms, and/or client care areas.
• Work may involve mental and emotional stress.
• Some driving may be required.
• Primarily office-based with the ability to work remotely upon request. Remote work requires a private, secure workspace and internet connection.