Quality Management Specialist, Bureau of Hepatitis, HIV, and STI

The Division of Disease Control’s mission is to safeguard the health of New Yorkers through identification, surveillance, treatment, control, and prevention of infectious diseases. The Bureau of Hepatitis, HIV, and Sexually Transmitted Infections (BHHS) works to improve the lives of New Yorkers by ending transmission, illness, stigma, and inequities related to viral hepatitis, HIV, and sexually transmitted infections through testing initiatives; prevention, care, and treatment programming; epidemiology and surveillance; training and technical assistance; community engagement; social marketing; policy advocacy; and racial equity and social justice initiatives.

BHHS's HIV Care and Treatment Program (CTP) is the Recipient of the Ryan White HIV/AIDS Program (RWHAP) Part A grant, the Housing Opportunities for Persons with AIDS (HOPWA) grant, and the RWHAP Ending the HIV Epidemic (EHE) cooperative agreement. CTP consists of six units: Quality Management & Program Implementation, Program Planning & Compliance, EHE Initiative Services, Housing Services, Special Projects & Initiatives, and Research and Evaluation.

Responsibilities

• Draw on research and other sources to work with the Manager to propose and apply evidence-based strategies for organizations to provide behavioral health services, including psychosocial support and counseling services, to people with HIV.
• Provide guidance and support to existing and new programs on the start-up and implementation of program service models for specific target populations to ensure fidelity to protocol and procedures.
• Provide coaching in quality management and quality improvement to funded organizations for assigned service categories, both remotely and via site visits.
• Advise on the development of quality indicators and quality improvement activities for assigned service categories.
• Propose and implement protocols for reviewing and analyzing performance and quality management data to inform program improvement, in conjunction with the Manager.
• Collaborate with the Research and Evaluation Unit in CTP to evaluate the process of implementing services to provide real-time, actionable feedback on programs and disseminate key findings.
• Partner with the Subrecipient Agreement holder (Public Health Solutions) to execute subcontracts and renewals and ensure program integrity and quality through joint monitoring processes.
• Review data reported by subcontractors to ensure program integrity and to inform quality management coaching and quality improvement projects.
• Assist with planning and implementing meetings, conferences, and other quality management activities provided by the QMPI unit.
• Form and maintain relationships with funded organizations, specifically for assigned service categories, and other key stakeholders.

Qualifications

• Master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological, environmental science, or public health.
• For higher assignment levels, a doctorate degree with one year of full-time experience in a responsible supervisory, administrative, or research capacity; or a master's degree with three years of responsible full-time research experience in the appropriate field of specialization.
• At least two years of experience in research or related work, with two years as a City Research Scientist Level I substitutable for some requirements.

Skills

• Knowledge of HIV prevention and treatment, behavioral health, populations most affected by HIV, structural determinants of health outcomes, and quality management principles and tools.
• Professional working experience with populations most affected by HIV, substance use, mental health, and systems of oppression.
• Exceptional relationship-building and influencing skills.
• Keen attention to detail and ability to handle multiple and diverse assignments and priorities efficiently and effectively, both independently and as part of a team.
• Excellent written, oral communication, organizational, project management, and interpersonal skills.
• Ability to work effectively with a diverse team, service providers within the NYC Health Department and at external agencies, and clients/consumers.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Adobe Acrobat.
• Master of Social Work, dual Master of Public Health/Master of Social Work, Licensed Master Social Worker (LMSW), and/or Licensed Clinical Social Worker (LCSW) strongly preferred.

Benefits

• Premium-free health insurance plan saving employees over $10K annually (2024 assessment).
• Additional health, fitness, and financial benefits based on the position’s associated union/benefit fund.
• Public sector defined benefit pension plan with steady monthly payments in retirement.
• Tax-deferred savings program.
• Robust Worksite Wellness Program offering resources and opportunities to maintain health.
• Eligibility for federal/state loan forgiveness and repayment assistance programs (e.g., Public Service Loan Forgiveness).
• Job security compared to private sector employment.
• Flexible work-from-home policy allowing up to two days per week remote work, depending on position.

New York City residency is generally required within 90 days of appointment. City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County.