Quality Management Director – SUD Services

Job Summary

The Quality Management Director – SUD Services at Easterseals PORT Health (ESPH) plays a crucial role in ensuring high quality, compliant services for adults on their recovery journey. This role involves leading quality improvement, compliance, and accreditation efforts for substance use and recovery-focused service lines, collaborating with program leaders to promote evidence-based practices, regulatory adherence, and person-centered outcomes.

About the Role

This is a hybrid position with remote work from home and statewide travel to support programs across North Carolina. The role provides statewide on-site and remote support and reports to the Chief Compliance Officer.

Why Join Us?

At ESPH, we believe in helping team members embrace their potential, build resilience, and thrive. In this role, you’ll partner with passionate staff delivering life-changing services and help ensure programs operate with excellence, accountability, and compassion. We offer a competitive salary ($65,000-80,000 annually for this full-time exempt position), paid time off and holidays, full benefits package including medical, dental, and vision benefits, life and disability insurance (company paid), a 403(b) retirement plan, employee assistance program, and legal services support.

Qualifications

• Bachelor’s Degree in a human services-related field from an accredited institution (required)
• Minimum of 4 years of experience working in substance use disorder treatment, recovery services, or related adult service lines
• Strong knowledge of SUD regulations, CARF, documentation standards, and evidence-based practices
• Experience with quality improvement, audits, and accreditation activities
• Excellent communication, analytical, and organizational skills
• Valid driver’s license, auto insurance, and ability to travel statewide

What You'll Do

• Manage Quality Improvement Projects and MIPS (Merit-based Incentive Payment System) development, tracking and performance
• Collaborate with programs for continuous quality improvement on these measures
• Develop measurement criteria for quality improvement initiatives and ensure criteria are used consistently to provide valid and reliable results
• Provide regular, on-site consultation statewide to programs; provides training, guidance and support on assurances, compliance and improvement efforts
• Provide technical and clinical expertise regarding regulatory questions
• Convene and lead ad hoc committees as needed to ensure service line initiatives are implemented consistently and effectively
• Participate and lead accreditation activities to ensure continuous accreditation for agency
• Aid in the development of new and revised policies and procedures in compliance with state and federal regulations
• Oversee and coordinate audit and recoupment activities
• Participate in and help facilitate quarterly Quality Management Committee meetings
• Facilitate and participate in quarterly Human Rights Committee meetings
• Facilitate and participate in Internal Risk Assessments to ensure compliance prior, during and following critical incidents
• Investigate complaints and grievances and report findings to other departments and oversight agencies as appropriate