Quality Liaison

About the role

Comprehensive Logistics Co. Inc. (CLI) is accelerating its agile diversification into new markets and expanding its current market base. As a lean, third‑party logistics service provider, CLI leverages contract manufacturing disciplines such as integrated robotics, vision‑based error‑proofing, and advanced IT applications in digital material flow management. The company seeks a self‑motivated, energetic Quality Liaison who demonstrates professionalism, integrity, loyalty, and honesty, and who can effectively communicate with customers on quality and material‑flow issues while participating actively in root‑cause analysis.

Responsibilities

• Communicate with the customer and CLI by coordinating quality and material flow to minimize or eliminate customer disruptions.
• Develop relationships with customer personnel to allow CLI to present its case on potential issues.
• Represent CLI on the spot when issues occur by leveraging a strong understanding of CLI processes.
• Conduct daily/weekly audits to ensure process compliance, including carrier compliance, trailer safety, sequencing racks, Proof of Delivery Process Risk Management (PRM), ISO, GMS, GM financial, quality spill, and other plant‑related logistics audits.
• Randomly audit material storage areas for correct sequence arrangement and availability for line use.
• Monitor customer safety stock to ensure material availability and protect the plant from supplier quality issues or sequencing errors.
• Facilitate and monitor timely delivery of safety stock.
• Maintain daily customer key indicators using the daily liaison report to meet customer expectations.
• Develop strong knowledge of customer processes to support root‑cause analysis of any variance that may be charged to CLI.
• Train employees through on‑the‑job training to ensure conformance.
• Participate in multi‑disciplinary Five Phase Problem Solving Teams that drive continuous improvement processes and policies.
• Maintain knowledge of commodity locations, material flow, and window times.
• Perform line‑side walkthroughs.
• Attend plant team meetings with the customer.
• Relay line‑side customer comments and suggestions.
• Keep proper documentation and records.

Requirements

• 1–3 years of experience.
• Automotive experience in a high‑volume sequencing environment at a Tier 1 or 3PL.
• Basic understanding of customer material and quality systems (preferred).
• Basic proficiency with the Microsoft Office Suite.

Comprehensive Logistics Inc. (CLI) is committed to creating a diverse environment and is proud to be an equal opportunity employer.