Customer Quality Liaison

Key Responsibilities

• Serve as point of contact for DTNA
• Facilitate regular customer quality review meetings, scorecards, and performance updates
• Maintain and grow relationships with customer supplier quality engineers (SQEs) and quality leadership
• Proactively communicate quality performance trends, risks, and improvement initiatives to customer stakeholders
• Work with CVG Manager for Complaint Management Process
• Support 8D, 5-Why, Fishbone, and Is/Is Not analysis for customer-reported nonconformances
• Cook up cross-functional teams including Engineering, Production, and Supply Chain to resolve quality Issues
• Ensure corrective actions are validated, sustained, and documented to prevent recurrence

Required Qualifications

• Bachelor's degree in Engineering, Manufacturing, Quality Management, or related technical field; equivalent experience considered
• 3+ years of quality engineering or quality liaison experience in a Tier 1 or Tier 2 automotive/commercial vehicle manufacturing environment
• Working knowledge of IATF 16949, ISO 9001, and customer-specific requirements (CSRs)
• Proven ability to read and interpret engineering drawings, GD&T, and component specifications
• Strong data analysis skills; proficient in Excel, Minitab, or equivalent statistical tools
• Excellent written and verbal communication skills with demonstrated experience in customer-facing roles

Preferred Qualifications

• Experience supporting OEM customers such as PACCAR, Daimler Trucks, Navistar, or Volvo/Mack
• ASQ Certified Quality Engineer (CQE) or Six Sigma Green/Black Belt
• Hands-on experience with 8D, APQP, PPAP, FMEA, control plans, and MSA
• Familiarity with commercial vehicle seating, chassis, cab, or structural component manufacturing
• Experience with Lean Manufacturing tools: VSM, kaizen, 5S, OEE, takt time
• Bilingual English/Spanish a plus for facilities with US-Mexico operations