Government Quality Liaison

Key Responsibilities

• Serve as the primary external-facing representative for the Quality Assurance organization, managing daily interactions, inquiries, and reviews with government partners and regulatory agencies.
• Lead customer quality reviews, host external audits, and present quality metrics, risk assessments, and certification milestones to government stakeholders.
• Act as the authoritative voice of the customer regarding quality expectations, ensuring government standards are clearly understood and upheld.
• Interface daily with internal Quality Program Managers to aggregate data, assess program health, and align internal quality strategies with external customer expectations.
• Triage and distribute customer requirements, corrective actions, and quality inquiries to the appropriate internal QPMs.
• Consolidate complex quality data from multiple internal programs into cohesive, executive-level reports for external consumption.
• Collaborate with internal teams to resolve cross-program quality issues, ensuring consistent application of quality standards before presenting solutions to the customer.

Basic Qualifications

• 7+ years of experience in quality engineering, quality management, or program management within a highly regulated industry (aerospace, defense, or similar).
• Proven track record of direct, external-facing communication with government customers, defense agencies, or regulatory bodies.
• Familiarity with AS9100 or ISO9001 Quality Management System and/or related quality systems and programs.
• Strong working knowledge of government quality and certification standards.
• Exceptional interpersonal and communication skills, with the ability to translate highly technical internal data into clear customer-facing narratives.
• Ability to earn trust, maintain positive and professional relationships, and contribute to a culture of inclusion.
• Must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.