Quality Lead

Novolex is a leading manufacturer of food, beverage, and specialty packaging supporting multiple industries including foodservice, restaurant delivery and carryout, food processing, grocery and retail, and industrial sectors. Our manufacturing and sourcing expertise spans a diverse range of substrates including resin, paper, molded fiber, and aluminum. We provide customers with a broad array of stock and customized solutions across 120 product categories, 250 brands, and over 39,000 SKUs.

Sustainability Commitment

The Novolex sustainability vision is built upon three pillars: our products, our operations, and our people. These pillars form the foundation of our company-wide commitment to sustainability, helping us achieve ambitious goals through wide-ranging initiatives.

Compensation

$21.85 to $32.78 an hour - paid weekly

Schedule

Monday-Friday 6:30am-3:00pm (E-Shift)

Responsibilities

• Manage an already established Quality Management System (QMS), provide well-written updates on a continual basis, and recommend improvements or new implementations when needed.
• Perform safety observations and prepare written reports of findings and recommendations for corrective or preventative measures, with a primary focus on quality tasks.
• Ensure maintenance of the programs within the Quality Management System (QMS) to ensure compliance with Product Food Safety (e.g., Prerequisite Programs, Master Cleaning, HACCP).
• Coordinate 3rd party product testing for key customers and provide documentation to ensure compliance.
• Administer the Calibration Program, including updates to internal documentation, scheduling, and timely procurement of calibration services.
• Schedule and lead GMP audits, document results, and distribute final reports in accordance with 3rd party programs (BRCGS, RBI, GFSI) and OPX 360.
• Drive activities in preparation for external regulatory audits (BRCGS, RBI, GFSI).
• Assist in the review and improvement of process audits within assigned areas of responsibility.
• Plan and conduct Trace Exercises involving multidisciplinary teams and document findings.
• Report any departures from compliance related to plant-wide documentation to plant supervision.
• Manage the disposition of products and oversee nonconforming product withdrawal, destruction, and/or rework.
• Conduct inventory control of internal quality hold product returns and communicate final disposition.
• Report process errors, product failures, non-conformities, and deviations to supervisor(s) and/or Unit Manager(s) when requested.
• Compile detailed reports.
• Manage the customer complaints database, including calls to stores and closing complaints.
• Construct Quality Alerts and quality "Talking Points" and communicate them to all involved parties.
• Train production teams and leaders on quality systems, conduct new hire orientation on quality topics, and lead quality monthly review training.
• Maintain the Quality Associates Skill Matrix.

Requirements

• College degree preferred, or equivalent combination of education and work experience.
• 5-10 years of experience in a quality function within a production environment.
• Food Service industry quality auditing experience preferred.
• GMP acumen.
• Excellent writing skills for reports, business correspondence, procedures, and work instructions.
• Strong communication, presentation, and team-building skills.
• Proficiency in Microsoft Office, statistical software, and some programming experience.
• Knowledge of statistical methods and process improvement techniques (SPC).
• Knowledge of manufacturing lab practices and test procedures.
• Ability to work a flexible schedule to support improvement efforts across shifts for brief periods during projects.

Benefits

• Comprehensive and competitive benefits including medical, dental, and vision insurance.
• Well-being resources focused on mental, physical, and financial health.
• Community engagement through the Focused Giving Program, supporting sustainability initiatives or addressing food and hunger needs.
• Facility-level support for local community activities.
• Training and development opportunities, including skills development, advanced education programs, and company/industry training curricula.
• Tuition Reimbursement Program (Non-Union) for formal education.
• Learning Management System to support and enhance employee skills at all levels.