Quality Lead

About the role

Quality Lead ensures that products and processes meet quality standards. Duties include supervising employees, evaluating performance, and meeting safety regulations.

Responsibilities

• Supervise and mentor quality control or quality assurance technicians.
• Track and manage attendance records.
• Maintain adherence to quality standards, regulations, and procedures.
• Serve as the first point of contact for QC or production lead concerns or issues.
• Maintain a positive work environment and motivate, guide, and manage a team of technicians.
• Manage multiple tasks, prioritize effectively, and resolve work situations.
• Understand and help develop strategies to help associates complete their tasks.
• Assign and direct associates to accomplish targets; manage workflow with task times and monitor progress.
• Identify areas for improvement in quality processes and implement changes to enhance efficiency and effectiveness.
• Provide training and development opportunities for team members to enhance their skills and knowledge.
• Assist the shift supervisor with managing employees as directed and assist HR with injury documentation.
• Ensure all quality employees comprehend safety regulations according to OSHA regulations.
• Collaborate with other departments, such as engineering and production, to ensure quality throughout the product lifecycle.
• Meet attendance standards and be willing to be on your feet for 8–10 hours daily; willing to work overtime.

Background / Experience

• Minimum of 3 years of manufacturing experience.
• Experience working in an ISO-certified facility.
• Effective communication skills, both written and oral, in Spanish and English.
• Attention to detail, quality, and accuracy.
• Proven leadership skills.
• Knowledge of Microsoft Office products, especially Excel.
• Dedicated and hardworking with a healthy, positive attitude toward individual, team, and company goals.

Quality Manager Responsibilities

• Develop processes and procedures to ensure quality certifications are maintained or achieved.
• Act as management representative for external audits to achieve and maintain certifications such as R2, ISO 9001, ISO 45001, ISO 14001, and/or TL9001.
• Ensure company policies and procedures are followed.
• Develop and implement quality standards, QMS, and accountable quality control systems, including monitoring and analyzing quality performance.
• Manage new product and new business introduction to ensure fulfillment of customer/project expectations.
• Inspect and test materials, equipment, processes, and products to ensure quality specifications are met, using quality tools such as PFMEA, control plan, MSA, and SPC.
• Manage quality engineering and technicians.
• Perform customer liaison function for quality-related matters; resolve customer issues and perform investigation and 8D completion using quality tools and data analysis.
• Collaborate with operations managers to develop and implement controls and improvements.
• Ensure workflows, processes, and procedures comply with safety and environmental regulations.
• Investigate and troubleshoot product or production issues; develop corrective actions, solutions, and improvements.
• Review codes, specifications, and processes; administer change management notifications.
• Oversee management review board (MRB) to handle RMA with vendors.
• Interact with manufacturers to achieve repair certifications.
• Assess skills gaps and identify training needs; facilitate training for employees.

Pay

Annual Salary: $151,466

Requirements

• Master’s degree in Industrial Engineering, Industrial Production Management, Mechanical Engineering, or a related field plus 3 years in industrial production quality management.
• At least 3 years of experience in:
  • R2 and ISO/TL
  • QA software tools and processes
  • Project management
  • ISO 9000/QS 9000 quality systems
  • FMEA, APQP, PPAP quality tools and measurement
  • Supplier quality and supplier management policies and procedures
  • People management experience
  • Servicing a global telecom provider