Quality Lead

About the role

Welcome to Cascades! Bring your expertise to a people-first, dynamic environment where your ideas come to life and excellence shapes everything we do. Join Cascades Tissue Group as a Quality Lead in Eau Claire, Wisconsin and help build a more sustainable future. As the Quality Lead, you will serve as the senior quality professional for our fully integrated tissue manufacturing operation in Eau Claire, Wisconsin. This facility operates two paper machines and seven converting lines producing high-quality napkins, paper towels, and bath tissue for leading retail and consumer product brands.

Benefits

• Competitive Annual Salary between $90,000-$110,000 + Profit Sharing
• Career pathways that support your goals in a values driven environment where your work directly supports customer success.
• Excellent Benefits Package: Wellness Plan Options, Life Insurance, Paid Time Off
• Financial Benefits: Retirement Savings Plan, Profit Sharing, Stock Purchase Plan
• Wellness Benefits: Employee Assistance Plan, Lifestyle Flex Benefit Allowance
• A collaborative, respectful, and people-centered workplace

Responsibilities

• Lead and maintain the site's Quality Management System (QMS).
• Promote a culture of quality ownership and accountability across all departments.
• Provide guidance, coaching, and training to operations teams on quality standards, procedures, and best practices.
• Develop and monitor quality KPIs, reporting performance trends and improvement opportunities to site leadership.
• Lead investigations related to customer complaints and quality concerns.
• Conduct root cause analysis and implement effective corrective and preventive actions.
• Prepare for and lead customer, regulatory, certification, and corporate quality audits.
• Maintain compliance with applicable regulatory, food safety, hygiene, and customer requirements.
• Support new product development, trials, and commercialization activities.
• Ensure new products meet customer specifications, quality requirements, and manufacturing capabilities.
• Oversee quality testing programs and laboratory activities.
• Ensure testing methods, equipment calibration, and sampling processes are effective and compliant.

Requirements