Quality & Informatics Program Coordinator

About the role

The Quality & Informatics Program Coordinator supports the Quality & Informatics Department by ensuring accurate clinical documentation, data integrity, and compliance with regulatory standards. This role provides training and support to clinical staff on the Electronic Medical Record (EMR) system, monitors documentation quality, and collaborates with leadership, IT, and the EMR vendor to improve processes. The program coordinator also assists with performance improvement initiatives, regulatory compliance, and education for clinical staff across the organization.

Responsibilities

• Train and support clinical staff on the Electronic Medical Record (EMR) system and documentation standards
• Serve as a liaison between the EMR vendor, IT department, and clinical teams
• Maintain knowledge of hospice reimbursement and funding sources (Medicare, Medicaid, private insurance)
• Provide on-site and field education, including home visits and support for hospice residence staff
• Ensure compliance with State, Federal, CMS, and Joint Commission regulations
• Collect, analyze, and report quality and clinical data to leadership and quality committees
• Support quality improvement and performance improvement initiatives
• Afford ongoing guidance and technical support related to clinical documentation and technology systems
• Perform additional duties as assigned by the Director of Quality and Informatics

Requirements

• Current Registered Nurse (RN) license in New York State
• Bachelor’s degree in Nursing
• Minimum of 2 years hospice experience
• Strong computer skills, including Microsoft Office and advanced Excel
• Experience with clinical education and EMR systems

Qualifications

The ideal candidate is both clinically knowledgeable and highly detail-oriented, with a strong interest in data, systems, and quality improvement. They enjoy helping others learn, improving processes, and ensuring compliance with healthcare standards.

Skills

• Proficiency with clinical education and EMR systems
• Strong communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively
• Attention to detail and ability to maintain accuracy in documentation

Benefits

In alignment with our mission, Hospice of Orange & Sullivan Counties is committed to supporting the well-being and professional success of our employees. We offer a comprehensive range of benefits designed to provide peace of mind, promote health, and support both personal and professional growth, including:

• Medical, Dental, and Vision coverage
• Health Savings Account (HSA)
• Supplemental Life Insurance and AD&D
• Short- and Long-Term Disability coverage
• Employee Assistance Program (EAP)

At HOSC, we understand the importance of balance in work that centers on caring for others. As part of our commitment to caring for the caregivers, we provide generous paid time off to benefit-eligible staff. We are also dedicated to helping employees plan for the future through:

• Tuition reimbursement and continuing education assistance
• 403(b) retirement savings plan with employer match of up to 3%