Quality Improvement Specialist

What You'll Do

You will help foster a culture of continuous improvement and innovation within the organization through collaboration across departments. You will help enhance the standard of services we provide by analyzing current practices and identifying areas for improvement. You will help to develop strategies to boost the efficiency and effectiveness of those practices.

Responsibilities

• Participate in a team approach to implement corrective action, individual protections, and safeguards to address root cause issues and potential deficiencies discovered through the investigative process.
• Document investigations in a systematic manner and make regulatory recommendations to ensure the requirements of program procedures.
• Provide training and conduct verification assessments to ensure quality of services, systems maintenance, and processes compliance according to State certification/licensing standards, agency policies, other governing agencies guidelines, and contractual obligations.
• Manage projects to ensure that they are completed within the required time schedule, as required per Agency Policy.
• Conduct internal audits and observation to assist and support program services to prepare for regulatory audits.
• Prepare investigation statistics and trending reports, as requested.
• Utilize trend data to develop quality services and enhance staff performance.
• Work within a team approach to develop and implement best practices for compliance.
• Conduct, coordinate, write, track and manage investigations per regulatory procedures.
• Assist with on-boarding and training of new employees and in annual trainings.

Requirements

• Bachelor’s degree in Social Work, Management, Human Services, or a related field.
• Two (2) years of experience working with individuals with disabilities.
• Knowledge of Intermediate Care Facility (ICF) Regulations is preferred.

Qualifications

• Must be able to work occasional weekend and evening hours as well as the ability to provide weekend and evening on-call services, on a rotating schedule.
• Valid driver’s license and reliable transportation.

Compensation & Benefits

• Compensation: $20-$23/hr
• Benefits: Health insurance (Medical, Dental, Vision), Paid time off (Vacation, Sick, Floating), Retirement plan 403(b), Flexible Spending Account (FSA), Commuter Benefits, Life/Accident insurance, Short-term Disability insurance, Long-term Disability insurance, Employee Assistance Plan (EAP).