Quality Improvement Specialist

Mentor Community Services, part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day.

About the role

We are seeking a detail-oriented professional with 3+ years of related experience in investigations and auditing. The ideal candidate will demonstrate exceptional multitasking and organizational skills. A strong understanding of BDDS, Community living supports, behavioral health, CIH/FSW services (Legacy Waiver homes) supportive regulations, and the IDD population is essential. The candidate should also possess knowledge in risk management, risk analysis, and quality improvement, with the ability to provide effective education and training to staff. If you are committed to fostering compliance and enhancing operational excellence, we encourage you to apply.

In this role, your tasks will be diversified, and you will be supporting our mission by providing quality assurance/improvement technical assistance and subject matter expertise with local process improvement initiatives.

Responsibilities

• Verify implementation of effective strategies for improvement designed to measure and improve outcome measures.
• Monitor quality improvement goals and track outcomes and measurements.
• Review incident data and prepare and analyze trended reports for management.
• Conduct incident report training and technical support in a region.
• Perform internal investigations of incidents and/or allegations.
• Conduct audits and support operations to prepare for licensing/certification reviews.
• Become a Certified Investigator within the first 90 days.

Requirements

• Bachelor’s degree.
• Three years’ experience in quality improvement or other related social services field.
• Current driver's license, car registration, and auto insurance.
• Must be comfortable traveling throughout the Bloomington/Vincennes/Evansville, IN area.
• Strong attention to detail, organizational skills, and the ability to multi-task to meet deadlines.
• Excellent communication and customer service skills.
• A commitment to quality in everything you do.

Pay

Salaried: $46,000 annually.

Schedule

• Monday-Friday, 9am-5pm (variable upon program needs).

Benefits

• Full compensation/benefits package for full-time employees.
• 401(k) with company match.
• Paid time off and holiday pay.
• Nationwide career development and advancement opportunities.