Quality Improvement Specialist

About the role

The Quality Improvement Specialist plays a crucial role in improving quality and patient safety at Hackensack Meridian Health. This position collaborates with various teams to drive transformational and sustainable outcomes.

Responsibilities

• Facilitate and lead teams focused on quality and safety initiatives.
• Develop methods to engage and develop team members in quality and safety initiatives.
• Identify improvement priorities based on evidence-based practice and regulatory requirements.
• Bring safety and quality concerns to local morning safety huddles and encourage event reporting.
• Implement data-driven strategies to ensure team success and utilize the Quality Scorecard.
• Provide expert knowledge and leadership in patient safety and quality initiatives.
• Strategize with personnel at all levels to develop and coordinate patient safety programs.
• Provide coaching and support for quality and safety strategies.
• Create and maintain progress reports, including key driver diagrams, run charts, and PDSA testing documentation.
• Analyze and investigate event reports, ensuring appropriate referrals and follow-up.
• Facilitate NPSF RCA-2 processes as needed and promote shared learning.
• Present improvement methods and results at local, national, and international forums.
• Maintain compliance with regulatory and accrediting agencies' standards.
• Coordinate and mentor team members in quality projects and attend root cause analysis meetings.
• Direct patient and team member safety by identifying actual or potential safety issues.
• Advance and enhance professional growth through seminars, workshops, and networking opportunities.

Qualifications

• Bachelor's degree in healthcare or health science.
• 5 years of experience in health care.
• Proficiency in computer applications and software, including Outlook, Word, PowerPoint, Excel.
• Excellent written and oral communication skills.
• NPSF CPPS certification within one year of hire.
• Master's degree and/or professional degree and certification preferred.
• Performance improvement experience and understanding of The Joint Commission and regulatory standards.
• Preferred: Certified Professional in Patient Safety.

Pay

The starting rate of pay is a reasonable good faith estimate of the minimum base pay for this role at the time of posting. HMH is committed to pay equity and transparency for its team members.