Quality Improvement Specialist

About the role

Develop and monitor program goals and outcomes and provide quality improvement training for staff to facilitate achievement of goals.

Educational Requirements

• Bachelor's Degree in health and human services
• Master's degree with a license in health and human services (i.e., LMHC, LMSW, LMFT and LCSW) preferred

Experience Required

• Knowledge of quality management issues
• Four years' experience in behavioral health program operations

Responsibilities

• Develop and monitor program outcome measures and maintain statistical data on same
• Develop and monitor program satisfaction survey process and maintain statistical data on same
• Maintain current regulatory guidelines for all licensed programs and monitor program activities against these guidelines
• Conduct announced and unannounced audits of randomly selected program records
• Participate in investigation of incidents as required
• Identify problem areas/specific topics/problematic policies or undesirable outcomes within the department in cooperation with the Directors and senior management staff and assist in developing systems to overcome challenges
• Assist and/or participate in training programs for staff utilizing internal and external resources including, but not limited to, experienced staff to offer trainings, outside consultants, printed materials, videos
• Participate in task groups and committees that work towards overall agency Quality improvement initiatives
• Identify and implement quality improvement trainings and activities as part of professional development goals
• Complete QI Training during onboarding and participate in QI refresher training as needed
• Ability to cultivate a culture of inclusion for all employees that respects their individual strengths, views and experiences. A culture that makes better decisions, drives innovation, and delivers better business results
• Adherence to all safety protocols and procedures to ensure a safe working environment for all employees. Demonstrate a commitment to maintaining a safe work environment by following established safety guidelines
• Health and Safety Awareness: Include any relevant knowledge or experience regarding health and safety protocols to ensure a safe work environment for all employees
• Other duties as assigned

Benefits

We offer an attractive and competitive benefits package for full time employees which includes but not limited to:

• Medical
• Dental
• Vision
• $0 Deductible Platinum Plus Medical Insurance Plan - 90% Employer Provided Benefit
• Flexible Spending Account
• 403(b) retirement plan
• Long Term and Short Term Disability
• Legal Plan
• Dependent Care Expense Account
• Life Insurance/Supplemental Life Insurance
• Pet Insurance
• HRA
• Training programs including a Mentorship program
• Employees may be eligible for Federal/Public Student Loan Forgiveness
• Career growth and Promotional opportunities
• Employee Perks and Discounts to Broadway shows and more
• 5 Personal Days, 10-20 Vacation Days, 12 Sick Days, 12 Company Paid Holidays-yearly and so much more

Pay

Not specified in posting.

Schedule

Not specified in posting.