Quality Improvement Project Specialist

About the role

The Quality Improvement Project Specialist plays a key role in supporting the development, implementation, management and sustainment of a system of quality and safety in the Department of OBGYN. This role is responsible for supporting a portfolio of department-level quality and process improvement projects from project scope and design, process redesign, implementation testing, performance metric management, and sustainment plans. This role works collaboratively with multidisciplinary improvement teams across ambulatory and in-patient settings.

Responsibilities

• Creates and executes all aspects of project plans by leading, facilitating and managing multi-disciplinary quality and patient safety improvement projects with progressive independence; oversees and manages project management and logistics such as project timelines, agenda development, minutes and documents, slide decks and preparation of reports on project status and activities to various audiences; provides supportive management oversight for organization wide advancement of the culture of safety with progressive independence.
• Has a working knowledge of systematic and coordinated approaches to solving problems using a quality improvement framework such as the IHI model for improvement, lean or other improvement methodologies and tools. Demonstrates progressively independent project management skills.
• Leads or serves as consultant for multidisciplinary teams in the development, implementation, and evaluation of quality care initiatives across all settings in maternal-child health in the inpatient and outpatient settings.
• Ensures effective data management for assigned quality improvement projects. Has knowledge of measurement framework, and participates in the design, development and implementation of data collection tools. Oversees and conducts data analytics and data integrity. Reviews accuracy of data collected from clinical records and other sources.
• Works actively with clinical staff to facilitate the highest possible performance on selected clinical quality measures.
• Participates in the development and implementation of strategies to enhance continuous improvement in process and outcomes.
• Develops and maintains positive, collaborative, supportive working relationships with the medical staff, nurses, administration, department management, and staff.
• Interacts with and supports education for a wide variety of personnel throughout BMC including administration, clinicians, staff, senior management, and Department Chair on quality improvement and patient safety science, including culture of safety and principles of high reliability.
• Educates clinical staff, students, residents, and faculty regarding national clinical quality measures and the department’s performance on these measures.
• Periodically reports on quality and patient safety matters and prepares reports for department and committees. Manages and facilitates department quarterly quality improvement meetings.
• Actively networks internally and externally to develop skills, knowledge base, and opportunities to promote the quality initiatives at BMC. Participates in pertinent professional education to maintain current knowledge of best improvement practices for select patient populations.
• Supports the Department of OBGYN’s Annual Goal-Setting process, including working with Unit Directors to develop and measure goals tied to the department’s strategic plan. Provide consultation and project management support to those unit directors interested in utilizing a QI framework to drive change.
• Other administrative and operational duties as assigned by Director of Professional Operations.

Requirements

• Bachelor’s degree required; Master’s preferred, one in health-related field.
• Quality and process improvement experience and/or certifications required (e.g., Lean Six Sigma); IHI quality improvement methodology preferred.
• 3–5 years of experience; minimum 1 year of experience in clinical quality/patient safety.

Knowledge and Skills

• Demonstrated knowledge and use of quality improvement methodologies and tools.
• Strong interpersonal skills necessary to establish supportive, collegial relationships, and to interact effectively with administrative and clinical leadership, staff, clinical leads, and other healthcare professionals.
• Ability to effectively interview individuals and groups from diverse professional backgrounds.
• Maintain strict confidentiality of information.
• Highly self-motivated. Ability to manage multiple projects simultaneously and adhere to work deadlines.
• Ability to inspire trust and be seen as someone who provides support and assistance.
• Excellent verbal and written communication skills.
• Excellent presentation skills including ability to speak before large audiences and prepare and provide PowerPoint presentations.
• Excellent computer skills including Microsoft Office (Word, Excel, PowerPoint, Access), flowcharting/mapping (QI Charts).
• Ability to learn and effectively use computer software, such as electronic health records and data entry tools.

Pay

$62,500.00 – $91,000.00