Project Quality Specialist
Position Overview
The Project Quality Specialist will lead the planning and execution of process improvement initiatives within the Operations unit. The primary function of the Project Quality Specialist team is to help the Operations unit achieve its potential in terms of efficiency and productivity through projects aimed at improving how they do their work. This role is responsible for creating and maintaining needed reports, analyzing data to find potential areas of improvement within the Operations unit, the production of process-oriented and technical documents, and assisting teams with special tasks.
Responsibilities
Partner with Operations leadership to establish and implement best practices and process improvement recommendations
Accurately analyze, summarize, and report findings and other complex information to different departments to assure proper follow through and issue resolution of performance
Aid in the design and implementation of process improvements across various departments
Develop an expert understanding of business operational systems
Research, write, and edit new and existing documents/content while working closely with subject matter experts and colleagues outside of the Business Process Engineering team
Able to converse at a technical level with IT subject matter experts and translate into easy-to-understand language for non-technical audiences
Develop systems and process documentation that meets organizational standards
Evaluate existing documentation/content and develop approaches for improvement
Prioritize work and maintain a sense of urgency when responding to requests
Use data to measure the effectiveness of current procedures and suggest improvements
Manage large data across a variety of platforms
Job Requirements
Bachelor’s degree in relevant field (Information Technology, Technical Writing, or a related field)
2+ years of technical writing experience
Advanced Microsoft Excel skills; experience with or the ability to grow into Power BI is highly preferred
Proven ability to quickly learn and understand complex topics
Excellent problem-solving skills and keen attention to detail
Superior written and verbal communication skills
Ability to understand and accurately translate technical information for a general audience
Proficient use of relevant software: Microsoft Office Suite, flowchart diagramming software such as Microsoft Visio, Adobe Creative Suite, etc.
Ability to work independently and remain motivated without clear direction
Proven ability to effectively listen to and collaborate with others
Salary Range (Chattanooga)
$50,000.00 to $65,000.00 Annual Bonus Potential: 5%
Minimum Physical Requirements
Regularly required to listen, talk and hear
Frequently use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone
Occasionally lift and/or move up to 15 pounds
Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus
The noise level in the work environment is usually moderate to low