Quality Improvement Manager (62419)

About the role

Join our team as a Quality Improvement (QI) Manager and lead enterprise-wide initiatives that drive excellence across all Aurora Mental Health & Recovery (AMHR).

Responsibilities

• Lead and manage a team, providing direction, hiring, performance feedback, coaching, and when necessary, termination.
• Ensure team accountability aligns with organizational strategies and goals.
• Communicate effectively within and across teams, design performance indicators, and resolve intergroup conflicts.
• Develop and operate an effective, enterprise-wide Quality Management Program and Plan.
• Proactively stay current on emerging federal and state legislation, adjusting the AMHR QI Plan and Program as necessary to maintain compliance and promote audit readiness.
• Maintain collaborative relationships with directors, legal counsel, and management to effectively manage and minimize risks.
• Create and implement regular, effective education and training programs for all employees to ensure understanding and adherence to compliance standards.
• Develop and maintain an accurate QI Work Plan.
• Partner with Compliance regarding corrective actions resulting from compliance investigations, ensuring proper resolution and documentation of any reported fraud or violations via the compliance hotline.

Qualifications

• Bachelor’s degree in Health Care Management, Behavioral Health, Nursing, Medical, Business or a related field is required.
• Preferred: Master's degree.
• A minimum of five years' experience in community mental health compliance.
• Five years' experience in a clinical or healthcare environment.
• Three years’ experience in a leadership role (leading, supervising others).
• Preferred: Certified in HealthCare Compliance (CPC) Credential from the Compliance Certification Board (CCB).
• Strong project management skills with proven experience in effective project control.
• Ability to communicate effectively at all levels of the organization, with outstanding written and oral communication, listening and public speaking skills.
• Experience working collaboratively as part of an organization’s leadership team, promoting a culture of compliance and ethics.
• Demonstrated ability to develop and maintain a strong "tone from the top" regarding compliance and ethics.
• Excellent human relations skills to work effectively across all levels within the organization, balancing customer service with process improvement.

Benefits

• Health insurance: Kaiser Dental, vision, and flexible spending accounts (dependent care & health care)
• Company paid basic life and AD&D insurance
• Long-term disability coverage
• 403(b) retirement plan which provides 100% vesting immediately, and matching contributions up to 4% after one year of employment
• Accrued Vacation pay up to 12 days and accrued Sick Pay up to 12 days per year, plus 1 floating holiday (hours calculated on a pro-rata basis based on full-time equivalency)
• Employee Assistance Program
• Voluntary term life insurance
• Short term disability

Our Mission, Vision and Core Values

Our Mission: Deeply rooted in our diverse community, we deliver state-of-the-art care and meaningful outcomes that impact emotional well-being and addiction recovery.

Our Vision: To foster hope and healing through compassionate, quality care.

Our Core Values: Passionate caring; Rising to the challenge; Honoring and respecting all persons; Believing in resilience; Putting clients and community first; Commitment to collaboration and teamwork

Equal Opportunity Employer

Aurora Mental Health & Recovery and subsidiaries (AMHR) are dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, military status, genetic information, or any other status protected by applicable state or local law. We do not tolerate discrimination in any form or context including harassment or exclusion.