Quality Engineering Technician

About the role

The position involves managing customer relationships and resolving issues through various communication channels.

Responsibilities

• Manage customer interactions via phone, email, and social media.
• Handle complaints and resolve issues efficiently.
• Follow up on customer inquiries and feedback.

Requirements

• Bachelor's degree in Business Administration, Communications, or related field.
• At least 2 years of experience in customer service or a related field.
• Strong communication and problem-solving skills.

Qualifications

• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficiency in CRM systems and customer relationship management tools.

Skills

• Customer service skills.
• Technical support skills.
• Conflict resolution skills.

Benefits

• Competitive salary package.
• Paid time off.
• Health insurance benefits.

Pay

$50,000 - $60,000 annually.

Schedule

Full-time, Monday to Friday, 9 AM to 5 PM.