Quality Engineering Manager Senior

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. Based in Downers Grove, IL, PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

About the Role

As a Quality Engineering Manager Senior within PNC's Technology organization, you will oversee test plan execution, ensuring alignment with project and program goals while resolving blockers and risks impacting timelines. You will validate that data aligns with the overall test strategy, including System and Business End-to-End testing, and provide support to Quality Engineers and Managers for test data creation, acquisition, and provisioning.

Responsibilities

• Review post-production validation plans and collaborate with business partners to evaluate outcomes, ensuring results are strategically integrated into future test plans.
• Review all planned changes to confirm testing meets test strategy requirements and that team leaders have completed all required documentation.
• Identify and develop mitigations, trends, and process improvements, communicating them to the Quality Engineer Director.
• Manage Quality Engineer staffing needs and provide strategic input on resource requirements during annual planning to ensure organizational alignment.
• Foster professional development and skills enhancement for all direct reports, including engineers and managers.

Expectations

PNC employees are expected to be:

• Customer Focused: Knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
• Managing Risk: Assessing and effectively managing risks associated with business objectives and activities to ensure adherence to PNC’s Enterprise Risk Management Framework.

As a manager of talent at PNC, you will also be expected to:

• Cultivate diverse teams and inclusive workplaces to expand thinking.
• Role model PNC’s values with transparency and courage.
• Drive change and innovation that transforms the business.
• Take personal ownership to deliver results while empowering and trusting others in decision-making.
• Raise the bar with every talent decision and guide the achievement of all employees and customers.

Requirements

• Typically requires a university/college degree; higher-level education such as a Master’s degree, PhD, or certifications is desirable.
• Industry experience of 8+ years, with at least 5 years of prior management experience.
• In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.

Preferred Skills & Competencies

• Skills: Analytical Thinking, Controls Testing, Corporate Governance, Quality Assurance (QA), Quality Support, Software Testing, Test Case Development, Usability Testing.
• Competencies: Application Testing, Coaching Others, Emerging Technologies, Process Management, Software Process Improvement (SPI), Software Quality Assurance and Testing, System Development Life Cycle, System Testing, Technical Documentation Management.

Pay

Base Salary: $135,520.00 – $251,680.00. Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive eligible, with payment based on company, business, and/or individual performance.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on eligibility, options for full-time employees include:

• Medical, prescription drug, dental, and vision coverage (with a Health Savings Account feature).
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child/elder care, adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• A robust wellness program with financial incentives.
• Paid time off, including:
• Maternity and/or parental leave.
• Up to 11 paid holidays each year.
• 9 occasional absence days each year (unless otherwise required by law).
• Between 15 to 25 vacation days each year, depending on career level and years of service.