Quality Engineer / Inspection Supervisor

About the role

As a Quality Engineer / Inspection Supervisor, you will work under the general supervision of the Quality Manager, collaborating with a cross-functional team including Production, Engineering, and Materials. Your focus will be on Quality Assurance and Quality Control: developing and implementing processes and procedures for continuous improvement based on quality standards, safety regulations, customer expectations, and regulatory requirements. You will provide direct supervision to Inspection staff to achieve efficiencies in cost containment, on-time delivery, and customer satisfaction.

Responsibilities

• Oversee and direct Inspection personnel to ensure parts, assemblies, and processes meet customer and Armstrong Quality requirements while supporting Production schedules.
• Provide training and guidance on inspection methods and techniques, and track performance of Inspection personnel.
• Lead regulatory compliance activities for UL, CSA, ETL, NSF, and Intertek for Armstrong products manufactured in North Tonawanda and Niagara Falls. Includes hosting audits, preparing reports and applications, responding to inquiries and nonconformances, and maintaining databases.
• Participate in maintaining the Quality and Environmental Management Systems (ISO 9001 and ISO 14001) by preparing and presenting reports and documentation such as Management Reviews and Quality records, and contributing to internal and registration audits.
• Participate in improving and maintaining Quality System documents such as Standard Operating Procedures, Work Instructions, and Training documentation.
• Contribute to and implement Quality plans by collaborating with Production, Engineering, and Design teams by reviewing and analyzing Engineering specifications and designing inspection protocols.
• Participate in processing Corrective Action plans including short-term actions, root cause analysis, and corrective action implementation.
• Communicate Quality issues with various Armstrong functions including Customer Service, Purchasing, Engineering, Logistics, and Production, as well as with other Armstrong sites, customers, and suppliers.
• Investigate and analyze inspection and test methodologies, implementing improvements as appropriate.
• Participate in process analysis and improvement activities such as Failure Modes and Effects Analyses (FMEA) and establishing Control Plans.
• Evaluate new products and components through the Production Part Approval Process (PPAP), including qualification of components purchased by Armstrong and for products sold to customers.
• Contribute to achieving Quality goals and objectives by establishing and monitoring Quality metrics.

Qualifications

• University Degree in Mechanical Engineering or a relevant technical discipline.
• 5 years of relevant experience in a manufacturing environment.
• 3 years of direct supervisory responsibility.
• Strong knowledge of Quality Management systems.
• Creative problem-solving skills and troubleshooting techniques.
• Proficient in Microsoft Office Suite.
• Experience with ERP systems; Infor LN is preferred.
• Knowledge of pumps, HVAC, heat exchangers, pressure vessels, motors, VFD drives, sensors, and controls is preferred.
• Outstanding presentation and communication skills with customers and suppliers.
• Strong, team-oriented leadership skills with a bias for action.

This role is not eligible for visa sponsorship.