Quality Engineer I

Key Responsibilities

• Support implementation and maintenance of quality processes related to Global Technical Services operations.
• Provide quality support for field service, technical support, and clinical application activities by analyzing field service and product quality data to identify trends and improvement opportunities.
• Support product lifecycle activities by providing quality input for serviceability, reliability, and field performance.
• Ensure performance and quality of products conform to established standards and agency guidelines resulting in exceptional customer experience.
• Drive continuous improvement of Technical Service Business and Technical processes.
• Champion technical investigations of product and process quality issues.
• Ensure corrective measures comply with applicable standards and support high-level product performance requirements.
• Lead development and provide guidance on equipment, process, and software verification and validation.
• Devises, qualifies, and implements procedures used for inspection and testing of Alcon surgical equipment, sub-assemblies, and related Alcon products.
• Develop methodology to measure key product performance, compliance, and other quality metrics for Global Technical Service.
• Provides support as subject matter expert for internal audits and external audits and inspections.

PREFERRED QUALIFICATIONS/SKILLS/EXPERIENCE

• Bachelor’s degree in engineering, Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Industrial Engineering, or a related technical discipline.
• Experience in Quality Engineering, Manufacturing Engineering, Service Engineering, Technical Services, or a related function.
• Knowledge of quality systems and engineering principles.
• Strong analytical and problem-solving skills.
• Effective written and verbal communication skills.
• Able to work collaboratively within cross-functional teams.
• Experience within the medical device, healthcare, biotechnology, or regulated manufacturing industries.
• Experience with quality metrics, trending, and statistical analysis tools.
• Familiarity with SAP, PLM, or other quality management systems.