Quality Engineer - Customer Account Manager

About IEM

IEM Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of custom power distribution systems in North America. Founded more than 75 years ago in Fremont, California, IEM grew alongside Silicon Valley and today operates over 1.7 million square feet of manufacturing capacity. With $1B+ in annual sales and 10,000+ commissioned projects across technology, data centers, commercial, energy, utilities, healthcare, industrial, and infrastructure markets, IEM continues to deliver exceptional product quality, dependable service, and the flexibility to meet complex technical requirements at scale.

Key Responsibilities

• Build strong, working relationships with customer and in-house commercial teams to ensure complete and transparent communication and support.
• Cookordination activities to evaluate and resolve sometimes technically challenging engineering and quality-related problems encountered in the customer’s facility.
• Determine and collect relevant data for product and installation improvements to understand any problems and decide when to appropriately escalate issues.
• Investigate reports of defective, damaged or malfunctioning parts, assemblies, equipment or systems to determine nature and scope of problem that the customer is experiencing.
• Initiate containment of stock at all locations and prevent further nonconforming production.
• Investigate the fault and extent of potential recall.
• Examine defective part for conformance to engineering design drawings or specifications.
• Identify anomalies on engineering drawings back to the design function.
• Maintain records to oversee recording of information by others to ensure engineering drawings and documents are current and that engineering related production problems and resolutions are documented.
• Provide feedback to company on what the issues are.
• Evaluate findings to formulate corrective action plan and coordinate implementation.
• Control clean cut-offs throughout and ensure containment is managed while on-going corrective actions are implemented.
• Organize any re-work of finished goods that may be necessary.
• Report into the customer what the root causes were to quality issues, the containment measures and corrective actions taken to ensure resolution.
• Review engineering specifications, orders and related information to maintain current knowledge of manufacturing methods, procedures and activities.
• Aid with training of quality awareness.
• Monitor and report on Key Performance Indicators (KPIs) in order to adhere to process and prevent occurrence of any non-conformity relating to product, process or system.
• Aid with new product introduction, representing the customer and support and manage pre-production trial runs and first off sample approvals.
• Support and lead process improvement activities.
• Write reports and present progress at project meetings and to clients.
• Plan projects or subtasks so they may be tracked and presented.
• Perform root cause analysis and resolve problems.
• Provide advice and guidance to management teams as required.
• Support and lead process improvement activities.
• Write reports and present progress at project meetings and to clients.
• Plan projects or subtasks so they may be tracked and presented.
• Perform root cause analysis and resolve problems.
• Provide advice and guidance to management teams as required.
• Support and lead process improvement activities.
• Write reports and present progress at project meetings and to clients.
• Plan projects or subtasks so they may be tracked and presented.
• Perform root cause analysis and resolve problems.
• Provide advice and guidance to management teams as required.
• Support and lead process improvement activities.
• Write reports and present progress at project meetings and to clients.
• Plan projects or subtasks so they may be tracked and presented.
• Perform root cause analysis and resolve problems.
• Provide advice and guidance to management teams as required.
• Support and lead process improvement activities.
• Write reports and present progress at project meetings and to clients.
• Plan projects or subtasks so they may be tracked and presented.
• Perform root cause analysis and resolve problems.
• Provide advice and guidance to management teams as required.
• Support and lead process improvement activities.
• Write reports and present progress at project meetings and to clients.
• Plan projects or subtasks so they may be tracked and presented.
• Perform root cause analysis and resolve problems.
• Provide advice and guidance to management teams as required.
• Support and lead process improvement activities.
• Write reports and present progress at project meetings and to clients.
• Plan projects or subtasks so they may be tracked and presented.
• Perform root cause analysis and resolve problems.
• Provide advice and guidance to management teams as required.
• Support and lead process improvement activities.
• Write reports and present progress at project meetings and to clients.
• Plan projects or subtasks so they may be tracked and presented.
• Perform root cause analysis and resolve problems.
• Provide advice and guidance to management teams as required.
• Support and lead process improvement activities.
• Write reports and present progress at project meetings and to clients.
• Plan projects or subtasks so they may be tracked and presented.
• Perform root cause analysis and resolve problems.
• Provide advice and guidance to management teams as required.
• Support and lead process improvement activities.
• Write reports and present progress at project meetings and to clients.
• Plan projects or subtasks so they may be tracked and presented.
• Perform root cause analysis and resolve problems.
• Provide advice and guidance to management teams as required.
• Support and lead process improvement activities.
• Write reports and present progress at project meetings and to clients.
• Plan projects or subtasks so they may be tracked and presented.
• Perform root cause analysis and resolve problems.
• Provide advice and guidance to management teams as required.
• Support and lead process improvement activities.
• Write reports and present progress at project meetings and to clients.
• Plan projects or subtasks so they may be tracked and presented.
• Perform root cause analysis and resolve problems.
• Provide advice and guidance to management teams as required.
• Support and lead process improvement activities.
• Write reports and present progress at project meetings and to clients.
• Plan projects or subtasks so they may be tracked and presented.
• Perform root cause analysis and resolve problems.
• Provide advice and guidance to management teams as required.
• Support and lead process improvement activities.
• Write reports and present progress at project meetings and to clients.
• Plan projects or subtasks so they may be tracked and presented.
• Perform root cause analysis and resolve problems.
• Provide advice and guidance to management teams as required.
• Support and lead process improvement activities.
• Write reports and present progress at project meetings and to clients.
• Plan projects or subtasks so they may be tracked and presented.
• Perform root cause analysis and resolve problems.
• Provide advice and guidance to management teams as required.
• Support and lead process improvement activities.
• Write reports and present progress at project meetings and to clients.
• Plan projects or subtasks so they may be tracked and presented.
• Perform root cause analysis and resolve problems.
• Provide advice and guidance to management teams as required.
• Support and lead process improvement activities.
• Write reports and present progress at project meetings and to clients.
• Plan projects or subtasks so they may be tracked and presented.
• Perform root cause analysis and resolve problems.
• Provide advice and guidance to management teams as required.
• Support and lead process improvement activities.
• Write reports and present progress at project meetings and to clients.
• Plan projects or subtasks so they may be tracked and presented.
• Perform root cause analysis and resolve problems.
• Provide advice and guidance to management teams as required.
• Support and lead process improvement activities.
• Write reports and present progress at project meetings and to clients.
• Plan projects or subtasks so they may be tracked and presented.
• Perform root cause analysis and resolve problems.
• Provide advice and guidance to management teams as required.
• Support and lead process improvement activities.
• Write reports and present progress at project meetings and to clients.
• Plan projects or subtasks so they may be tracked and presented.
• Perform root cause analysis and resolve problems.
• Provide advice and guidance to management teams as required.
• Support and lead process improvement activities.
• Write reports and present progress at project meetings and to clients.
• Plan projects or subtasks so they may be tracked and presented.
• Perform root cause analysis and resolve problems.
• Provide advice and guidance to management teams as required.
• Support and lead process improvement activities.
• Write reports and present progress at project meetings and to clients.
• Plan projects or subtasks so they may be tracked and presented.
• Perform root cause analysis and resolve problems.
• Provide advice and guidance to management teams as required.
• Support and lead process improvement activities.
• Write reports and present progress at project meetings and to clients.
• Plan projects or subtasks so they may be tracked and presented.
• Perform root cause analysis and resolve problems.
• Provide advice and guidance to management teams as required.
• Support and lead process improvement activities.
• Write reports and present progress at project meetings and to clients.
• Plan projects or subtasks so they may be tracked and presented.
• Perform root cause analysis and resolve problems.
• Provide advice and guidance to management teams as required.
• Support and lead process improvement activities.
• Write reports and present progress at project meetings and to clients.
• Plan projects or subtasks so they may be tracked and presented.
• Perform root cause analysis and resolve problems.
• Provide advice and guidance to management teams as required.
• Support and lead process improvement activities.
• Write reports and present progress at project meetings and to clients.
• Plan projects or subtasks so they may be tracked and presented.
• Perform root cause analysis and resolve problems.
• Provide advice and guidance to management teams as required.
• Support and lead process improvement activities.
• Write reports and present progress at project meetings and to clients.
• Plan projects or subtasks so they may be tracked and presented.
• Perform root cause analysis and resolve problems.
• Provide advice and guidance to management teams as required.
• Support and lead process improvement activities.
• Write reports and present progress at project meetings and to clients.
• Plan projects or subtasks so they may be tracked and presented.
• Perform root cause analysis and resolve problems.
• Provide advice and guidance to management teams as required.
• Support and lead process improvement activities.
• Write reports and present progress at project meetings and to clients.
• Plan projects or subtasks so they may be tracked and presented.
• Perform root cause analysis and resolve problems.
• Provide advice and guidance to management teams as required.
• Support and lead process improvement activities.