Account Manager - Hotel Tech

What You'll Do

• Manage a portfolio of hotel partners with a focus on performance, revenue growth, and operational quality
• Build strong relationships with hotel stakeholders and guide them through commercial and operational improvements
• Identify underperforming hotels and drive action plans to improve revenue, booking conversion, availability, pricing, listing quality, and guest experience
• Maintain key portfolio health indicators such as: Rate parity, Availability / blocked nights, First booking performance, Listing accuracy and transparency, Hotel responsiveness, Revenue trends, Guest reviews and guest satisfaction signals
• Work with hotel partners to resolve blockers around pricing, availability, content, compliance, and commercial terms
• Support hotels in adopting new tools, AI-enabled workflows, dashboards, and automated recommendations
• Collaborate with Product and Data teams to improve dashboards, alerts, reporting, and automation flows
• Help define which hotels are actionable, high-potential, stale, non-compliant, or no longer commercially viable
• Partner with internal teams to improve onboarding, first reservation rates, communication flows, and ongoing account management processes
• Provide clear updates, insights, and recommendations to leadership based on data and portfolio performance

Requirements

• Must-have experience:
  • Experience in hotel tech, travel tech, hospitality SaaS, OTA connectivity, channel management, revenue management tools, PMS, RMS, or similar
  • Experience working directly with hotels or hotel groups in a commercial, account management, customer success, sales, implementation, or partner management role
  • Strong understanding of hotel distribution, pricing, availability, rate parity, online visibility, and commercial performance
  • Comfortable discussing business outcomes with hotel clients, not just operational tasks
  • Strong analytical mindset and ability to interpret dashboards, reports, trends, and performance metrics
  • Able to prioritize a portfolio based on impact, opportunity, and risk
  • Clear, proactive communication style — no "disappearing"; able to acknowledge, follow up, and keep stakeholders informed
  • Comfortable working in a fast-paced, evolving environment with changing priorities
  • Strong ownership mindset and ability to turn vague problems into structured action plans
• Nice-to-have experience:
  • Experience with channel managers such as Mews, SiteMinder, Cloudbeds, or similar platforms
  • Experience with OTAs such as Airbnb, Booking.com, Expedia, Vrbo, or HotelTrader-style distribution models
  • Experience in revenue management, pricing optimization, hotel onboarding, or account growth
  • Experience using HubSpot, BI dashboards, CRM pipelines, or portfolio health dashboards
  • Experience working with AI tools, automation, or data-driven customer success workflows
  • Experience renegotiating commercial terms or managing non-compliant / low-performing accounts

Success

• Increase revenue for a defined set of legacy hotel partners
• Improve rate parity compliance across the active portfolio
• Increase the percentage of hotels receiving their first reservation
• Reduce blocked nights and availability issues
• Improve listing quality, transparency, and guest-facing accuracy
• Help hotels adopt AI-enabled tools and automated recommendations
• Identify stale or non-cooperative accounts and recommend clear next steps
• Create cleaner, more focused portfolio management workflows for the team

Who You Are

• Commercially sharp, data-driven, and comfortable working directly with hotel clients
• Understand that good account management is not just answering requests — it is identifying where performance is blocked, knowing which levers to pull, and helping hotels take action
• Proactive, structured, and comfortable with accountability
• Know how to prioritize a portfolio, communicate clearly, and follow through
• Excited by the idea of working in an AI-first, metrics-driven company where account management is increasingly powered by dashboards, alerts, automation, and smarter decision-making