Quality Engineer

About the role

UCT is looking for a talented Quality Engineer to join us in Carrollton, TX. The Quality Engineer serves as the primary liaison for customer quality concerns, ensuring compliance with customer requirements and driving resolution of product and process issues.

Responsibilities

The Quality Engineer leads customer audits, manages defect investigations using 8D methodology, and collaborates cross-functionally to implement corrective actions. By maintaining high standards in quality scorecards and audit performance, the Quality Engineer plays a critical role in safeguarding customer satisfaction and supporting operational excellence.

• Responsible for managing customer quality issues.
• Defines and implements production part qualification requirements as a function of their thorough understanding of the Customer quality requirements.
• Manages customer audits, scheduling, leading, follow up and closure on all audit actions.
• First point of contact for customer compliance, product quality, and process quality issues - expected to partner with Manufacturing, various Engineering teams, Purchasing, Supply Chain, Sales, and Operations management.
• Meet/exceed all goals and objectives for: Customer Quality Scorecards, Customer QMS & technical audits and action plan completion, Customer reported defects – effectively manage 8Ds and meet all cycle-time metrics.
• Effectively interface with Customer to notify material purge/recalls & problems.
• Drive problem solving (8D) on all negatively impactful quality escapes to Customer.
• Create various presentations and action plans to meet Customer & UCT communication needs.

Requirements

• Demonstrate skills in preventive quality methods and compliance, statistical data analysis, critical thinking, structured problem solving (8D), the use of metrics to identify opportunities, and business process improvement.
• Demonstrate the skills in managing customer quality issues, experience in setting up product and process quality control for equipment assembly line.
• Knowledge of regulatory and compliance, experience in product, process and system audit.
• Strong communication, leadership, & management skills.

Qualifications

Minimum of a Master's degree in Engineering or equivalent technical discipline is required, Mechanical engineering background is a plus. Registered ISO 9001 auditor with experience a plus.

• Work Experience: 1+ years of experience in Functional management, compliance Engineering, Operations, Quality or Reliability.
• Experience in quality and manufacturing systems, business process improvement tools, and problem solving.
• Experience with the ISO 9001 standard is required.
• Experience managing critical customer communications.
• Experience with Lean, 6S, zero defect manufacturing processes, inspection methods and tools.

Physical Demands and Working Conditions

Works in a manufacturing environment. Physical Demands: Work may require the ability to lift 10-20 pounds infrequently. Ability to talk on phone and use computer for extended periods of time may be required. Environmental Exposure: May involve exposure to moderate noise levels from printers, faxes, computers, etc.