Quality Engineer

About the role

The Quality Engineer’s role is to monitor, execute, and manage quality processes relevant to meeting customer expectations for deliverables, ensuring high customer satisfaction and achievement of company goals. This includes quality, design, continuous improvement, and safety, helping to ensure products and services meet required quality standards set by clients or internal requirements. The role also identifies areas for continuous improvement, improves quality control processes, and focuses on safety.

Responsibilities

• Perform inspections and audits across all stages of production, receiving, warehousing, and shipping.
• Conduct product and process audits and inspections, and drive improvement activities related to results.
• Ensure client‑required quality documentation and PPAP requirements are met to meet timelines.
• Create work instructions, including packaging requirements for new kits and assemblies.
• Follow up on issues to ensure work instructions are accurate.
• Determine packaging specifications per product requirements (shipping protection, rust prevention, etc.).
• Work with sales, supply chain, and customers on new projects and improvement projects for current products.
• Drive the defect log: notify assignees, categorize defects, and update the analysis section weekly for quick resolution.
• Manage the facility non‑conforming area to ensure parts are properly “red‑tagged,” dispositioned in the warehouse system, and logged in the defect log.
• Lead efforts to reduce non‑conformances and meet zero‑defect goals.
• Assist with customer communication regarding quality concerns, warranty claims, non‑conforming product, and quality system performance.
• Maintain required quality certifications (e.g., ISO 9001) related to compliance documentation and internal/external audits.
• Assist with inspections by clients in a Food Grade Warehouse.
• Serve as subject‑matter expert for the TIG Quality Manual and related downstream processes.
• Drive continuous improvement processes within quality, shipping, and related areas.
• Meet assigned KPI’s.
• Actively participate in problem‑solving and continuous improvement projects.
• Develop and document quality standards, including production work instructions.
• Ensure adherence to work instructions for HazMat shipping protocols and document proper handling/shipping of HazMat materials.
• Respond to and lead resolution of any HazMat shipping issues.
• Support product testing and validation for customers.
• Communicate quality and compliance concerns with urgency.
• Update all metrics and reports and drive to meet KPI’s.
• Assist the Safety Council to develop safety protocols and ensure company‑wide adherence.
• Manage the monthly safety brief program and track/report safety metrics.
• In cooperation with operations, complete productivity analysis and evaluation of production processes, set targets, and track improvement.
• Perform other jobs assigned.

Requirements

• Degree in Engineering or an applicable field, or equivalent work experience.
• Minimum of 3 years of quality or design engineering experience.
• At least 3 years of experience in a warehouse, logistics, or manufacturing environment.
• Familiarity with GD&T drawing interpretation.
• Ability to perform and lead inspections and audits across all stages of production, receiving, warehousing, and shipping.
• High proficiency in Microsoft Office (Outlook, Word, Excel) and other computer software/applications.
• Ability to perform precise measurements, solid math skills, and strong attention to detail.

Skills

• Assertive and clear written and oral communication.
• Willingness to grow and adapt as business needs evolve.
• Strong analytical and problem‑solving skills.
• Detail‑oriented, organized, and able to solve problems.
• Ability to prioritize tasks.
• Excellent time management with a proven ability to meet deadlines.
• Ability to work independently and as part of a team, collaborating with diverse individuals within and outside the TIG Organization.
• Self‑motivated, self‑directed, and hardworking.

Physical Demands

While performing the duties of this job, the employee is frequently required to stand, sit, and walk. The employee is occasionally required to lift up to 40 pounds on their own, use hands to grasp or handle objects, reach with hands and arms, stoop, talk, and hear. The role requires the ability to perform physical labor continually and stand for long periods. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Disclaimer: The above statements are intended to describe the general nature and level of work performed by people in this position. They are not an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside their normal responsibilities as needed.