Quality Engineer

About the role

The Quality Engineer is the primary contact to support, initiate and drive sustainable corrective and preventative action resolution of technical internal and customer post‑shipment inquiries. This position interfaces with customers, sales representatives, SPX FLOW vendors and all internal departments to develop innovative solutions to complex engineering and manufacturing problems experienced by our internal teams and customers.

Responsibilities

• Function as a technical advisor/problem solver for internal and external teams to promote issue resolution and reduce cost of poor quality (warranty, scrap, and rework).
• Provide technical support to eliminate recurrence of internal and externally experienced non‑conformances.
• Review verbal and written communication to interpret customer needs and develop action plans.
• Develop innovative solutions to complex engineering and manufacturing production problems by soliciting experience from internal and external sources, identifying and implementing manufacturing process controls, and performing process analysis.
• Apply knowledge of product design, fabrication, assembly, tooling, and materials to refine and enhance processes.
• Apply root‑cause analysis, corrective‑action, continuous‑improvement, and lean‑manufacturing techniques to production areas.
• Prepare documentation for new and existing processes and manufacturing procedures; develop manufacturing work instructions, procedures, and standard work using engineering methods.
• Manage correction of material returned from the field and author root‑cause and corrective‑action reports for associated material.
• Maintain activity logs, schedules, and performance measures using assigned tools.
• Participate in overall teamwork and recommend process and functional improvements; monitor and assist with implementation of corrective‑action activities.
• Determine root cause of failure to implement changes in design, tolerances, or processing methods.
• Assure product and process quality by designing error‑proof mechanisms, establishing standards, and validating manufacturing processes.
• Lead and manage the site’s ISO certification program, including maintaining compliance with applicable ISO standards, coordinating internal and external audits, addressing audit findings, and driving corrective actions required to maintain certification.
• Engage in constructive conflict and issue resolution.
• Display and lead by example the SPX FLOW Leadership standards.
• Perform other tasks as assigned by manager.

Key Performance Indicators

• Good critical‑thinking skills with the ability to develop alternative solutions.
• Ability to effectively present information and respond to questions from internal personnel, sales representatives, and customers.
• Technical knowledge of mechanical assemblies; knowledge of mixers and their applications is a plus.
• Ability to navigate within an ERP system (SAP) and proficiency with other ERP systems such as Epicor.
• Proficiency in software applications (MS Office, SAP, other technical applications).
• Ability to collaborate with multi‑disciplinary teams.
• Ability to write work instructions and related documentation.
• Basic working knowledge of controls.
• Positive attitude and hands‑on mentality.

Qualifications

• Mechanical/technical engineering Bachelor’s degree (B.A.) from a four‑year college or university; or three to five years of direct mechanical assembly/machining experience; or an equivalent combination of education and experience.
• Experience in a manufacturing environment preferred.

Skills

• Mechanical assembly and machining expertise.
• Root‑cause analysis and corrective‑action methodology.
• Lean manufacturing and continuous‑improvement techniques.
• Process documentation, work‑instruction development, and standard‑work creation.
• ISO certification program management.
• ERP navigation (SAP, Epicor) for quality, manufacturing, and material activities.
• Proficiency with MS Office and other technical software applications.
• Effective communication and presentation abilities.
• Collaboration with multi‑disciplinary teams.
• Basic controls knowledge.

Physical Demands

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties, the employee is regularly required to sit and use hands, fingers, handle or feel, talk, see, and hear. The employee is occasionally required to stand, walk, and reach with hands and arms, and to lift or move office and shop products and supplies up to 40 lb. Use of appropriate personal protective equipment (PPE) is required. The employee may also be required to kneel, bend, stoop, walk, or work in high or precarious places. Vision requirements include close vision, distance vision, depth perception, color vision, and the ability to adjust focus.

Working Conditions

The position operates in a manufacturing professional office environment. The employee may be exposed to fumes or airborne particles, moving mechanical parts, vibration, and loud noise while on the production floor. Noise levels in the office are usually moderate.

Quality Commitment

Quality encompasses all aspects of ITT Flow Technologies business, and every employee shares the responsibility to prevent the occurrence of any nonconformity relating to products, processes, and quality systems. All employees have an obligation to identify and record any such nonconformity and, through designated channels, initiate and recommend solutions.