Quality Engineer

Key Responsibilities

• Develop and maintain relationships with key partners and suppliers, to ensure mutual success.
• Implement processes to select and re-evaluate suppliers and verify incoming materials.
• Ensure that outsourced processes are supported, and quality expectations are communicated.
• Continually evaluate performance of outsourced process contractors.
• Ensure that customer needs are agreed to, captured and translated effectively into product specifications and other instructions.
• Measure and communicate customer feedback throughout the organization.
• Ensure effective investigation of customer complaints and timely response to customers.
• Manage customer requests for information (e.g. supplier questionnaires) and assist in customer audits of Pilot facilities and processes.
• Support Design & Development process for new products.
• Act as the new product liaison (Technical to plants) to ensure smooth scale-up of new products.
• Provide on-site plant support for all quality system processes as needed.
• Facilitate and lead process improvement and lean manufacturing projects within the plants.
• Ensure effective management of nonconforming products, including reporting, investigation, capture of costs, and corrective action.
• Conduct plant training in basic quality tools. These can include sharing best practices across the organization, SPC, error proofing, cause mapping, and using feedback from internal customers.
• Aid in optimization of plant instructional tools such as work instructions and flow charts as needed.

Competencies Required

• Bachelor’s degree in chemistry, chemical engineering, or a related field
• 2+ years of manufacturing experience
• Exceptional verbal and written communication skills with proven ability to communicate effectively with all levels of management and staff as well as customers as needed
• Exceptional ability to partner across cross-functional teams and multiple work groups to accomplish assigned tasks
• Ability to maintain confidentiality and use discretion as needed
• Ability to travel to plants and other locations as needed
• Recommended ASQ CQE certification
• Experience with Lean manufacturing and quality improvement tools
• Experience working with Sales and Customers to prevent and solve problems