Quality Engineer
About the role
Assists with investigations and documentation of quality-related complaints, inquiries, and requests for assistance from consumers, customers, regulatory agencies, and third-party product assessments concerning Perrigo drug and device products per regulatory requirements.
Coordinates the documentation and investigation of quality-related complaints and, if associated, adverse drug event reports concerning company OTC and device products. Works with Consumer Affairs and Pharmacovigilance staff and/or third-party call centers to provide product information in response to consumer inquiries. Collaborates with Perrigo and third-party plants to ensure timely and proper technical investigation and documentation of complaints. Arranges credit and reimbursement for complainants through customer service and prepares final written reports and responses outlining the results of investigations for consumers or healthcare professionals.
Interacts with Quality & Compliance, Operations, Customer Service, Legal, Regulatory, Value Streams, Sales Operations, and contract manufacturers. Notifies management of issues that may require regulatory reporting and/or potential product recall. Maintains and updates a computer database for tracking complaints and adverse event reports.
Requirements
- Bachelor’s degree
- Minimum of 2 years of experience
Benefits
Alongside competitive compensation, Perrigo offers benefits tailored to support you and your family, as well as career development opportunities to ensure you feel valued and supported, both professionally and personally. The company provides a Total Rewards package.