Quality Engineer

About the role

Responsible for ensuring products meet internal quality standards and customer expectations throughout the production process and after delivery. Responsible for providing statistical information for quality improvement by gathering data to be used for reporting internal and customer-related performance trends and problem-solving activities to ensure plant quality metrics are achieved. Manage in-plant quality operations by developing, modifying, applying and maintaining quality standards for products and the systematic handling of customer issues by advocating and supporting Parker Hannifin Corporate WIN Strategy.

Responsibilities

• Assesses customer quality performance (or cost-of-quality) using statistical and analytical methods.
• Devises and implements various methods and procedures for inspecting, testing and evaluating the precision, reliability and accuracy of products, processes and production equipment.
• Develops and establishes quality systems and procedures, inspection plans, quality performance trends, statistical plans, cost estimates and technical quality plans for proposals.
• Ensures that project and/or process control documentation is compliant with defined requirements.
• Assesses the cost of, and determines the responsibility for, products or materials that do not meet required standards and specifications by performing statistical analyses.
• Provides input on quality to product development teams.
• Identifies quality performance, trends and corrective actions by coordinating with customers and internal functions.
• Ensures compliance with specified quality requirements by performing in-plant system, process and product audits.
• Prepares reports by collecting, interpreting, analyzing and summarizing data and making recommendations.
• Analyzes proposed changes in methods and materials.
• Compiles and writes training material and conducts training sessions on quality control activities.
• Leads and/or participates in customer returns failure analysis and/or internal/in-process issues root cause investigations, corrective and preventive actions formulation and implementation.
• Refines and enhances products and processes by applying continuous improvement and key lean manufacturing/production principles and techniques to production areas.
• Represents company by interfacing with customers, assisting with internal and external audits; may act as main contact in audit.
• Develops and coordinates corrective action procedures and plans.
• Communicates and educates Value Stream Team on matters requiring specialized knowledge of quality functions, i.e., Production Part Approval Process (PPAP), Advanced Product Quality Process (APQP), and document control.
• Maintains professional and technical knowledge by attending educational workshops, reviewing publications, establishing industry networks, benchmarking state-of-the-art practices, American Society for Quality certification (desired), and/or participating in other professional associations.

Qualifications

• Education – Bachelor of Science (BS) degree in Engineering or a related discipline.
• With at least 2 years of experience in a manufacturing environment, preferably in a quality role.
• American Society for Quality certification is desired.

Skills

• Experience handling customer complaints/returns and leading investigations is highly desirable.
• Strong knowledge of quality tools and methods:
  • Problem Solving – 8D, 5-Why, Fishbone Analysis, A3
  • Process Control – DFMEA, PFMEA, Control Plans, SPC, Capability Studies, MSA/GR&R
• Thorough knowledge of state-of-the-art inspection and quality engineering/assurance techniques, procedures, instruments, equipment, theories, principles and concepts and general business operations.
• Ability to effectively assess and implement continuous improvement techniques to quality and manufacturing functions.
• Ability to use standard business applications software and/or specialized data analysis tools.
• Ability to read and interpret engineering drawings and specifications (GD&T a plus).
• Ability to establish goals and objectives to complete projects.
• Ability to effectively communicate and present information to team members, team leaders and top management.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to effectively demonstrate team member competencies and participate in goal setting, performance feedback and self-development activities.
• Ability to manage multiple issues and priorities in a fast‑paced high volume production environment.
• Ability to work cross‑functionally and drive actions without direct authority.
• High attention to details, sense of ownership, and customer focus.
• Experience in maintaining and improving ISO9001 Quality Management Systems implementation is desired.
• Six Sigma and Lean tools experience is desired.

Pay

Pay Range: $72,650 to $121,050 annually; Participation in Annual Incentive Program.

Benefits

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
• Career development and tuition reimbursement.
• Paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness available at competitive rates.
• Paid Time Off and Company-Paid Holidays.