Quality Engineer

About the role

LG Electronics is a global leader in technology dedicated to creating innovative solutions for a better life, with the brand promise 'Life's Good'. Over six decades of history, presence in over 290 locations, and a diverse portfolio spanning Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Guided by Jeong-do Management, Customer-Value Creation, and People-Oriented Management, LG fosters creativity, diversity, and integrity in an inclusive work environment.

The Opportunity: To strengthen its business and support growth in North America, LG Electronics seeks a Quality Engineer II to join the Component Solutions team. The role supports product quality and reliability by conducting product testing, failure analysis, and quality investigations while working directly with customers and internal teams to resolve quality concerns. The Quality Engineer serves as a technical point of contact for assigned customer accounts, helping identify root causes, coordinate corrective actions, and drive continuous improvement, working cross-functionally with Quality Assurance, Sales Engineering, customers, and LG’s global manufacturing and quality teams.

Here’s why you should join our team: You’ll join a collaborative, global organization where you can directly influence product quality and the customer experience. Gain hands‑on exposure to product testing, failure analysis, customer quality issues, and continuous improvement while partnering with teams across North America and LG operations in Korea, Thailand, and Mexico. This individual‑contributor position offers meaningful ownership of customer quality issues, letting you lead investigations, recommend solutions, and see quality improvements through from identification to resolution.

Responsibilities

• Perform product and compressor testing to evaluate product performance, quality, and reliability.
• Conduct teardown and failure analysis of returned products and components to identify root causes of quality issues.
• Investigate customer complaints, field returns, warranty claims, and post‑production quality concerns, and coordinate appropriate corrective actions.
• Analyze statistical and quality data to identify trends, recurring issues, and opportunities for product or process improvement.
• Prepare quality reports, including field return analysis, warranty claim reporting, testing results, findings, and corrective actions.
• Serve as the primary quality contact for assigned