Quality Engineer

Duties/Responsibilities

• Lead investigations into quality issues and customer complaints using root cause analysis and corrective action methodologies.
• Develop, implement and verify the effectiveness of complaint-related corrective actions and communicate outcomes to internal stakeholders and customers as appropriate.
• Analyze quality and test data using statistical methods to identify trends and improvement opportunities.
• Collaborate with Operations to ensure consistent quality practices.
• Ensure compliance with AIB (or GFSI) standards, prerequisite programs, and GMP requirements, and promptly escalate safety concerns.
• Support supplier quality activities, including specification development, supplier qualification, and performance monitoring.
• Lead and verify first-time run items, and customer trials.
• Champion all quality and safety regulations throughout the organization.
• Maintain quality records, documentation, and reporting to support compliance and continuous improvement objectives.

Required Skills/Abilities

• Working knowledge of root cause analysis tools and continuous improvement methodologies.
• Strong analytical and problem-solving skills with the ability to collect, interpret, and evaluate data to draw valid conclusions.
• Printing industry experience, particularly in flexographic and/or digital printing, strongly preferred.
• Color management experience preferred.
• Ability to interpret technical instructions, diagrams, specifications, and mathematical concepts.
• Exhibit and uphold KDV’s Core Values in all situations.
• Ability to effectively collaborate and communicate across all levels.
• Demonstrated proficiency with business software, including email, Microsoft Office, and ERP systems.
• Excellent customer service skills with the ability to professionally resolve customer questions and complaints.
• Ability to prioritize multiple tasks and thrive in a fast-paced manufacturing environment.
• Excellent verbal, written, and interpersonal communication skills.

Education and Experience

• Bachelor's degree in Engineering, Quality Management, Manufacturing, or a related field and two to three years of relevant experience;
• Five to seven years of progressively responsible quality or manufacturing experience;
• Or an equivalent combination of education and experience.