Quality Engineer

About the role

Silent-Aire, a division of Johnson Controls, is a global leader in owner equipment manufacturing (OEM) dedicated to providing custom solutions for data center customers. Our product line includes large-scale equipment such as air handling units and modular data centers. We pride ourselves on innovation, quality, and delivering tailored solutions to meet our clients' unique needs.

Responsibilities

• Monitor and analyze assigned Customer KPIs, including, but not limited to, commissioning, Incomplete Work Orders (IWOs) and warranty processes to define the top offenders.
• Work cross-functionally to investigate the KPI’s top offenders, guiding and assisting the team during the Problem-Solving process to ensure the true root cause is found.
• Follow up the progress of the open Problem-Solving projects in the assigned product lines until proper closure.
• Guide and assist the operations and quality control teams to implement robust containment activities for the assigned product lines when receiving customer quality complaints.
• Be the company’s representative before our customers to report on the status of the open actions/projects for the assigned product lines.
• Update the dashboards (electronic and physical) and report out files for the assigned product lines with the appropriate frequency to ensure the latest information is displayed.
• Monitor and analyze assigned product lines KPI’s, including, but not limited to: Defects Per Unit (DPU), First Pass Yield (FPY), Non-Conformance Material Report (NCR), to define the top offenders.
• Work with cross-functional teams to investigate the assigned product lines KPI’s top offenders, guiding and assisting the team during the Problem-Solving process to ensure the true root cause is found.
• Follow up the progress of the internal KPI’s open Problem-Solving projects in the assigned product lines until proper closure.
• Guide and assist the operations and quality control teams to implement robust containment activities for the assigned product lines when internal issues arise.
• Update the internal KPI’s dashboards (electronic and physical) and report out files for the assigned product lines with the appropriate frequency to ensure the latest information is displayed.
• Be an advocate for Quality, applying and promoting the Quality Management System (QMS) by analyzing product specifications and manufacturing processes/procedures to determine best practices to meet or exceed customer requirements/expectations, our QMS and ISO standards.
• Perform Internal Process and Product Assessments.
• Provide quality support to cross-functional New Product Introduction (NPI) team projects to implement the use of Process Failure Mode and Effects Analysis (PFMEA), Control Plans (CP), and Operator Description Sheets (ODS).
• Collaborate with cross-functional teams and use statistical tools (SPC, DOE, etc.) to support the Continuous Improvement activities as well as the root cause investigation process.
• Take ownership of Quality KPI’s by closely following open actions and ensuring cross-functional team working meetings are taking place and are being effective to address the assigned product line top offenders.

Requirements

• Required Bachelor’s Degree in Mechanical Engineering, Electrical Engineering, or another technical field
• Minimum 3-5 years’ experience in a quality engineering role – ideally in a manufacturing environment
• Proven track record using structured problem-solving methodologies to resolve manufacturing and systemic issues
• Knowledge of quality management systems, including ISO 9001
• Strong organizational and project management skills, with the ability to prioritize and manage multiple tasks simultaneously
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint
• Effectively operate in cross-functional teams
• Able to communicate with multiple cultures/regions
• Candidates must exhibit a high-level of self-motivation, ownership, sense of urgency and comfortable making recommendations across broad teams
• Open to occasional business travel (domestic and international)
• Proven track record of driving continuous quality improvement in a manufacturing environment
• Strong communication skills with demonstrated ability to construct and present information to a wide range of audiences internally and externally
• To be comfortable in demanding accountability from peers when needed, be open to receive constructive feedback and react to get better

Preferred

• ASQ Certified CQE
• Certified in structured problem-solving methodologies such as Six Sigma, Red X/Shainin, Kepner-Tregoe, etc.
• Minitab or equivalent statistical analysis software (current version) experience
• Previous experience as internal auditor