Quality Engineer

Requisition Number: 78327

Role Purpose

The Quality Engineer is accountable for providing support to internal and external customers regarding quality and regulatory inquiries and issues, acting as a quality liaison with other Corning functions. The role supports projects and ongoing processes associated with contract manufacturing organizations (CMOs) and ensures compliance with the quality management system (QMS).

Working hours are Monday through Friday, minimum 40 hours per week, with travel requirements of approximately 5‑10 % (minimal).

Key Responsibilities

• Investigate customer complaints, implement corrective actions, and ensure proper disposition of items.
• Respond to and manage communications with customers for complaints and inquiries, escalating urgent quality and regulatory issues per established policies.
• Prioritize key customers and urgent inquiries to the appropriate department according to QRS guidelines.
• Communicate with contract manufacturing organizations to resolve product concerns.
• Collaborate with internal departments (Quality, Regulatory, Sales, Business Operations, Scientific Support, Customer Service) to ensure customer satisfaction and timely completion of project deliverables.
• Participate in customer audits, providing required documentation and ensuring all necessary components and agreements are in place.
• Issue supplier corrective actions (SCARs), manage CAPAs and Nonconformance reports, and verify effectiveness of corrective actions.
• Create change controls related to projects and changes needed to maintain QMS compliance.
• Support the sterilization assurance program for CMO products as needed.
• Implement changes that improve QMS compliance, supply flexibility, and process efficiency.
• Escalate issues appropriately to ensure actions are commensurate with risk.

Required Qualifications

• Bachelor’s degree in Engineering, life sciences, or a related field.
• 2‑4 years of experience in the life sciences or manufacturing industry.
• Customer‑facing experience to address concerns and resolve issues.
• Demonstrated knowledge of quality and regulatory practices (ISO 9001 and/or ISO 13485 preferred).
• Understanding of quality systems, risk assessment, change control, deviation investigation, and CAPA.
• Strong organizational skills and attention to detail.
• Professional oral and written communication skills.
• Ability to work effectively with cross‑functional teams and external suppliers or laboratories.
• Proficiency with standard business software and data‑analysis tools for reporting and metrics.

Desired Qualifications

• Knowledge of glass, plastics, and laboratory equipment manufacturing.
• Experience working with contract manufacturers.
• Ability to work under pressure while maintaining a professional and positive demeanor.
• Adaptability to changing priorities and good judgment in business decisions.
• Strong customer focus, commitment to product quality and compliance.
• Positive attitude that drives collaboration and teamwork.
• Capability to handle proprietary and delicate situations appropriately.
• Effective communication with customers and colleagues from diverse regions and industries.
• Clear documentation practices and follow‑through on actions.

Pay

Salary range: $67,237 – $92,451 per year (full‑time). Starting pay will be determined based on factors such as geographic location, market demand, experience, training, and education.

Benefits

• Company‑wide bonuses and long‑term incentives tied to business performance.
• 100 % company‑paid pension benefit with fixed contributions that grow over the career.
• Matching contributions to 401(k) plan (up to 4 % of pay when employee contributes at least 6 %).
• Medical, dental, and vision insurance.
• Paid parental leave and family‑building support.
• Fitness programs.
• Company‑paid life insurance and disability coverage.
• Disease‑management programs.
• Paid time off.
• Employee Assistance Program (EAP) for personal and family support.
• Recognition program to celebrate and reward exceptional contributions.