Quality Engineer

About the role

As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well‑being—on and off the job. Connect with a career that matters.

Responsibilities

• Reporting to Director, GCN Global Project/Program Management, as the Quality Account Manager, you will be responsible for working closely with Ciena’s internal/external customers and other Global Quality engineers in collaboration to deliver the highest quality products in a timely and cost‑effective manner.
• Tracking and identifying causes of customer‑impacting issues, found either internally or externally, and driving cross‑functional teams to understand how they occurred, implementing upstream preventive actions and holistic hardware and software integrated processes.
• Acting as a subject matter expert within the Global Quality Team, bridging expertise within Ciena R&D, Supply Chain, PLM and customer‑facing Quality Management activities, including participating in and preparing customer reviews.
• Analyzing and communicating customer results with the appropriate teams.
• Directly working with account teams and customers on customer needs.
• Monitoring and reporting appropriate metrics that track continuous improvements in quality.
• Creating a cross‑functional, collaborative working approach to addressing customer quality concerns.
• Recommending and implementing changes to Ciena’s quality assurance procedures.
• Participating in day‑to‑day Quality activities, supporting the Global Customer base.
• Reviewing requirements with developers and other Quality engineers for consistency and accuracy.
• Participating in the use of established test processes and methodologies.
• Working with other departmental staff to achieve Quality team objectives.
• Taking on other duties and special projects as needed.

Requirements

• B.S. degree in Engineering or related technical field.
• Minimum 3 years of proven quality experience.
• Documented training and certifications desired.
• Ability to manage multiple projects at one time, often with changing requirements.
• Comfortable presenting to internal/external executive stakeholders.
• Detail oriented, reliable, and ability to work both in a team environment and alone with minimal direction and supervision.
• Experience with finding the root cause of defects in a complex platform environment.
• Strong and demonstrated desire for a career path in Quality Engineering.
• Ability to perform statistical analysis and perform analytical practices with data interpretation.
• Proficient with Microsoft Office suite (PowerPoint, Excel, Teams, Power BI).

Skills

• Experience with telecom equipment and industry.
• Analytical, detailed thinker with strong technical skills.
• Ability to thrive in a collaborative environment where virtual teams will deliver results.
• Good interpersonal skills and strategic partnerships.
• Strong work ethic with ability to work flexible hours, occasional evenings and weekends.
• Must be a team player, draws energy and drive in working with others.
• Prior experience with SQL, Salesforce and JIRA.
• Previous experience with customer communication.

Pay

The annual pay range for this position is $90,900 - $145,100 USD. Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Non‑Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission.

Benefits

In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company‑paid holidays, paid sick leave, and vacation time.