Quality Engineer

About the role

The Quality Engineer supports utility programs through corrective action execution, project initiation, and process transformation efforts. This role ensures findings from Cause Evaluations (CE) and Corrective Action Programs (CAP) are effectively resolved, supports upstream project intake, and drives process and controls re-architecture.

Responsibilities

• Execute corrective and preventative actions resulting from Cause Evaluations (CE) and CAP programs
• Manage and reduce backlog of corrective actions, driving toward full completion and compliance targets
• Coordinate with process owners, SMEs, and program leadership to ensure timely resolution of findings
• Translate root cause findings into actionable, implemented solutions
• Track status, risks, and dependencies across all corrective action efforts
• Ensure full compliance with program procedures, audit expectations, and documentation standards
• Support intake and evaluation of new project requests across program workstreams
• Define clear problem statements, scope, assumptions, and high-level solution approaches
• Aid in development of project frameworks, engagement models, and delivery plans
• Carefully coordinate with leadership to prioritize initiatives and reduce bottlenecks
• Support development of templates, intake processes, and standardized approaches to project initiation
• Ensure new initiatives are structured for efficient execution and measurable outcomes
• Analyze and evaluate existing processes, procedures, and documentation across utility programs
• Support redesign of process architecture, including development of future-state workflows
• Create process maps, SOPs, RACIs, and supporting documentation
• Identify inefficiencies, redundancies, and gaps in current processes
• Contribute to development of standardized, scalable process frameworks (“gold standard”)
• Improve accessibility, usability, and consistency of documentation across teams
• Support root cause analysis efforts and risk mitigation strategies
• Ensure alignment between corrective actions and long-term process improvements
• Contribute to continuous improvement initiatives aligned with PDCA principles
• Identify trends in defects, findings, and process breakdowns to inform systemic improvements
• Maintain detailed tracking of actions, deliverables, and program metrics
• Provide regular updates through structured reporting cadences (e.g., weekly, monthly reviews)
• Support governance processes, including documentation, approvals, and audit readiness
• Collaborate across GIS, data, engineering, and program teams to ensure alignment

Qualifications

• Bachelor’s degree in Engineering, GIS, Business, or related field; or equivalent experience
• 3–7 years of experience in quality engineering, program support, operations, or consulting
• Experience working in regulated environments or utility programs preferred
• Strong understanding of root cause analysis and corrective action methodologies
• Proven ability to drive execution and close out actions in structured programs
• Excellent coordination and follow-through across multiple stakeholders
• Strong analytical and problem-solving skills
• Experience with process mapping, documentation, and workflow design
• Effective written and verbal communication skills, including technical documentation
• High level of organization, attention to detail, and administrative rigor