Quality Engineer

About the role

Customer Quality Engineer is responsible for maintaining and enhancing the Out-going Product quality. Additionally, CQE should bridge the gap between customer and Companies standards, ensuring compliance and effective communication. The goal is to achieve high customer satisfaction through continuous improvement and accurate analysis of customer complaints.

Responsibilities

• Communicate customer needs in a timely and accurate manner to all relevant departments of the company.
• Lead internal audits, work with different departments, propose solutions to non-conformities and follow up.
• Responsible for liaising with the client during visits, assisting with client audits, reviewing issues after audits, and continuously tracking non-conformities until all issues are closed.
• Provide quality after-sales service for product and ensure customer satisfaction.
• Written technical responses to Customers on quality issues, i.e. 8D.
• Lead cross-functional teams to investigate quality issues and drive solutions.
• Lead and supervise Quality Control activities.
• Assume responsibility for technical responses to customers on quality issues; lead investigations and drive corrective actions.
• Work with certification department and laboratories to pass on the latest certification requirements of customers.
• Achieving High Customer Satisfaction.
• Develop control documents and Customer required quality documentation.
• Provide training, coach Customer Quality Specialist
• Support ISO 9001 activities
• Adhere to all environmental, health and safety rules and policies.
• Conduct other duties as required.

Qualifications

• M.Eng + New grad or 1-3 years of experience AND B.Eng
• Good current working knowledge of AIAG standards (PQP, PPAP & PFMEA)
• Cpk, SPC, 8D
• Six sigma an asset
• Quality Control background, including problem solving and root cause analysis.
• Always maintain a professional demeanor
• Previous experience in a high-volume manufacturing environment
• Experience of working in Quality Assurance
• Strong leadership abilities and confident, consistent, decisive personality
• Must be able to work with little supervision, must be self-directed.
• Desire for innovative thinking and continual learning
• Excellent coaching, mentoring, mediating, and negotiating skills.
• Computer literacy, including effective working skills with MS Office and e-mail required.
• Good written and verbal communication skills in English.