Quality Engineer

About the Role

The Quality Engineer is responsible for assisting in and directing the investigation and resolution of quality-related supplier, production, manufacturing, and design-related problems. Acts as the customer’s advocate when customers have detected quality problems. May be assigned to specific product line(s) for focused product and project support.

Responsibilities

• Respond to day-to-day design, production, and customer quality issues related to production lines
• Resolve production problems associated with process, part, and design issues
• Determine quality improvement parameters relevant to manufacturing processes
• Maintain statistical process controls by applying demerit/unit, zone charting, x² charts for distributions, and individual-medial/range for multi-stream processes
• Analyze data by completing hypothesis, normal distribution, and process capability analysis tests
• Prepare reports by collecting, analyzing, and summarizing data, making recommendations
• Interface with Purchasing, Manufacturing Engineering, Product and Sustaining Engineering, and Production Inventory Control
• Monitor self-release of products, first article, and PPAP preparation
• Review manufacturing instructions for completeness, correctness, and comprehension by assembly personnel
• Audit processes performed by assembly personnel relative to methods, tools, and ability to follow manufacturing instructions
• Responsible for internal and external supplier audits and corrective action system, including compliance verifications, documentation, and follow-up
• Assist in ensuring quality assurance specifications are met by engineering, manufacturing, and other involved functions
• Intervene on behalf of the customer to ensure their ultimate satisfaction with quality issues
• Maintain records of investigation and resolution in accordance with procedures
• Assist with the application and monitoring of established inspection procedures and methods
• Utilize MRP/ERP software for data collection and incident resolution
• Assist in the maintenance of the quality system as directed by the Quality Manager
• Review, support, and complete RMAs, including root cause analysis, developing corrective action, and turnaround in an efficient and timely manner

Requirements

• Bachelor’s degree in a related engineering field (ME, EE, IE) preferred
• At least 5 years of experience in a manufacturing environment is required; experience with electromechanical devices a strong plus
• Ability to effectively communicate technical concepts, problems, and ideas to various levels within the organization
• Proficiency in reading and understanding technical documents such as blueprints, material specification sheets, etc.
• Knowledge of ISO standards required
• Broad knowledge of materials and material evaluation required
• Working knowledge of Lean and Six Sigma tools – DMAIC problem solving, PPAP, DFMEA, DOE, SPC, GR&R, CPk, APQP, etc.
• Competency using simple and complex measurement instruments (e.g., CMM, drop gauge, force gauge, calipers, and indicators) required
• Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.
• Working knowledge of common industry specifications, standards, and handbooks