Quality Engineer 3

About the role

The Advanced Software QA Engineer is responsible for ensuring high-quality, reliable systems through thoughtful, risk-based manual testing. This role operates with a high degree of autonomy, owns quality outcomes and reporting across multiple systems, and partners closely with cross-functional teams to deliver maximum customer value.

Responsibilities

• Create and manage new and existing test plans for features, enhancements, and defects with minimal direction.
• Define manual quality assurance requirements for complex projects and refine those requirements throughout the development lifecycle.
• Validate end-user workflows and business logic through thorough manual testing.
• Execute smoke, functional, regression, integration, and user interface testing.
• Ensure testing extends beyond documented requirements to include real-world system behavior and customer experience.
• Identify, assess, and communicate quality risks to cross-functional stakeholders.
• Document defects with detailed reproduction steps, supporting evidence, and impact assessments.
• Demonstrate sound judgment and make informed quality-related decisions in fast-paced environments.
• Advocate for quality-focused scope adjustments when competing priorities arise.
• Provide recommendations to team leaders regarding initiatives that deliver the greatest value to customers and the business.

Requirements

• Previous experience in software testing or quality engineering within a professional software development environment.
• Experience collaborating with Product and Design teams to understand requirements, acceptance criteria, and customer needs.
• Ability to work closely with client-facing teams to gain a strong understanding of end-user workflows.
• Experience partnering with software engineers to identify and execute effective testing strategies.
• Participation in test planning, estimation, sprint activities, and quality assurance initiatives.
• Strong understanding of quality assurance methodologies and continuous improvement practices.
• Experience working in Agile development environments.
• Proficiency with GitHub, Postman, Atlassian products, and Microsoft Office applications.
• Willingness and ability to learn and apply AI-assisted testing practices.

Qualifications

• Familiarity with constituent relationship management tools is preferred.

Skills

• Utilize AI-assisted testing tools to improve productivity, analysis, documentation quality, and test coverage.
• Create clear prompts and instructions that support test design, defect investigation, and quality assurance activities.
• Review, validate, and apply engineering judgment to all AI-generated recommendations, test cases, scripts, and outputs before implementation.
• Maintain awareness of AI-related risks, including inaccurate assumptions, inconsistent results, privacy concerns, and over-reliance on generated content.
• Apply responsible use of AI tools to support software quality and reliability objectives.

Benefits

• Flexibility & Balance: Flexible Time Off, Company-Wide Wellbeing Days, Work From Home Reimbursement.
• Health & Wellness: Multiple Health Plan Options, Employer HSA Contributions, Fitness Reimbursement Program, On-Demand Mental Health Support.
• Growth & Recognition: Online Learning Platforms, Competitive Salary & Bonuses, Traditional & Roth 401(k), Life & AD&D Insurance.

Pay

USD $77,000.00 - USD $118,000.00 /Yr.

Schedule

Remote-first company with a globally distributed workforce.

Team

We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

Culture

The Culture at Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include – Employee Resource Groups to encourage diverse voices, Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs, Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more. We bring in special guests from time to time to discuss issues that impact our employee population.

The Impact

We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

Security & Privacy Requirements

Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.