Quality Coordinator

Responsibilities

• Manage data entry for material inspection records within the company’s quality systems.
• Process and maintain quality documentation including inspections, audits, complaints, and rejected material reports.
• Manage mill certificates and test reports to ensure traceability and compliance with customer requirements.
• Aid in drafting reports, standard operating procedures (SOPs), and quality-related correspondence.
• Act as backup for the Quality Engineer, providing coverage during absences and supporting key quality processes.
• Oversee and manage the customer claims process, ensuring timely resolution and clear documentation of each case.
• Coverage of quality issues and concerns, ensuring customer expectations are met and corrective actions are communicated.
• Coordinate with customers to address quality issues and concerns, ensuring customer expectations are met.
• Support interim containment actions and assist in addressing rejected material.
• Aid in mill defect reports (DMRs) and coordinate with internal teams to resolve vendor issues.
• Provide support during internal audits and participate in continuous improvement projects.
• Aid the Quality Manager with material investigations and dispositions.
• Aid in preparation and processing of Production Part Approval Process (PPAP) requests.
• Review and approve daily customer certifications in collaboration with the Quality Manager.
• Communicate and coordinate with interdepartmental teams responsible for shipping inventory from within Wieland facilities, ensuring quality expectations are met.
• Work closely with Production Operators to resolve quality-related discrepancies.
• Cookordination with Scheduling, Materials, Sales, and other departments to ensure quality expectations are met.
• Support the Quality Team with additional tasks as assigned to maintain compliance with internal and external quality standards.

Qualifications

• A High School Diploma or equivalent required; Associate degree preferred.
• 3+ years of experience in office administration, data entry, or quality-related roles.
• Knowledge of ISO/QS quality standards and requirements preferred.
• Understanding of quality processes, production environments, metal manufacturing, or related industries.
• Proficiency with Microsoft Office (Excel, Word, Outlook).
• Proficiency with Oracle Systems preferred.
• Strong computer and data entry skills.
• Ability to perform unit conversions and basic calculations.
• Fluency in English (written and spoken).
• Ability to work effectively under pressure in a fast-paced environment.
• Strong organizational and time management skills to prioritize multiple projects and deadlines.
• Strong analytical skills and exceptional attention to detail.
• Professional communication skills with the ability to collaborate across all levels of the organization.
• Ability to coordinate directly with customers and internal stakeholders on quality-related matters.